5. Examples

The following examples demonstrate how to pass the authentication token through a bearer header using cURL.

Example 1. List Cases

Return 10 cases from the logged-in user's account

curl -X POST -H ‘Content-Type: application/json’ -H ‘Authorization: Bearer $token’ --data

$ curl -X POST -H ‘Content-Type: application/json’ -H ‘Authorization: Bearer $token’ --data
	‘{
		"offset" : 1,
		"maxResults": 10
	}’
	https://api.access.redhat.com/support/v1/cases/filter

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Example 2. Filter by last update date

curl -X POST -H ‘Content-Type: application/json’ -H ‘Authorization: Bearer $token’ --data

$ curl -X POST -H ‘Content-Type: application/json’ -H ‘Authorization: Bearer $token’ --data
	‘{
	“startDate” : “2021-01-01”,
	“endDate”: “2021-12-31”
	}’
	https://api.access.redhat.com/support/v1/cases/filter

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Example 3. List Case Comments

This example lists case comments for case 0000000.

Replace 0000000 with the number of a case to which you have access.

curl -H ‘Authorization: Bearer $token’ https://api.access.redhat.com/support/v1/cases/0000000/comments

$ curl -H ‘Authorization: Bearer $token’ https://api.access.redhat.com/support/v1/cases/0000000/comments

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Example 4. Create a Case

The POST operation is used in this example, which creates a case under the RHEL 6 product using the default group, severity level, and type.

curl -X POST -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data

$ curl -X POST -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data
	'{
	"product":"Red Hat Enterprise Linux",
	"version":"7.0",
	"summary": "Example Case",
	"description": "Example Case created with cURL”
	}'
	https://api.access.redhat.com/support/v1/cases

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Example 5. Update a Case

The PUT method is used here to update data on an existing case. Most fields can be updated in this way.

Case 000000's product is changed to Red Hat Enterprise Linux.

curl -X PUT -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data

$ curl -X PUT -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data
	'{
	"product": “Red Hat Enterprise Linux”,
	"version":"7.0"
	}'
	https://api.access.redhat.com/support/v1/cases/0000000

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Example 6. Escalate a Case for Management Attention

This will escalate a case for management attention:

curl -X PUT -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data

$ curl -X PUT -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data
	'{
	"requestManagementEscalation": true
	}'
	https://api.access.redhat.com/support/v1/cases/0000000

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Example 7. Add a New Case Comment

This example uses the POST method to add a new comment to case 0000000.

curl -X POST -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data

$ curl -X POST -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data
	'{
	“commentBody”: “Test comment!  This can contain lots of information, etc.”
	}'
	https://api.access.redhat.com/support/v1/cases/0000000/comments

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Example 8. Add a File Attachment to a Case

File attachments are unique because they carry no XML payload. This example uses a form-encoded POST to transmit a file named test.txt to case 0000000. API supports file upload till 1GB.

curl -X POST -F 'file=@test.txt' -H ‘Authorization: Bearer $token’ https://api.access.redhat.com/support/v1/cases/0000000/attachments

$ curl -X POST -F 'file=@test.txt' -H ‘Authorization: Bearer $token’ https://api.access.redhat.com/support/v1/cases/0000000/attachments

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5. Examples

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