Red Hat Summit Red Hat SummitSupportConsoleDevelopersStart a trialContact

Chapter 2. Generating and maintaining the diagnostic reports by using the RHEL web console

To collect system configuration and diagnostic data, generate an sos report by using the Red Hat Enterprise Linux web console.

To collect system configuration and diagnostic data, generate an sos report by using the Red Hat Enterprise Linux web console. Providing these details lets Red Hat Support engineers to analyze your environment and troubleshoot issues efficiently.

Prerequisites

Procedure

  1. Log in to the RHEL web console. For details, see Logging in to the web console.
  2. In the navigation panel menu, click Tools > Diagnostic reports.
  3. To generate a new diagnostic report, click the Run report button.
  4. Enter the label for the report you want to create.

  5. Optional: Customize your report.

    1. Enter the encryption passphrase to encrypt your report. If you want to skip the encryption of the report, leave the field empty.
    2. Select the Obfuscate network addresses, hostnames, and usernames checkbox.
    3. Select the Use verbose logging checkbox.
  6. Click the Run report button to generate a report and wait for the process to complete. You can stop generating the report using the Stop report button.

You can select and download diagnostic reports in the RHEL web console graphical user interface.

Prerequisites

  • You have installed the RHEL 10 web console.

    For instructions, see Installing and enabling the web console.

  • You have administrator privileges.
  • One or more diagnostic reports have been generated.

Procedure

  1. Log in to the RHEL 10 web console.
  2. In the navigation panel menu, select Tools > Diagnostic reports.
  3. Click the Download button next to the report that you want to download.

Next step

To reclaim system storage space, delete an sos report by using the RHEL web console. Removing obsolete diagnostic files ensures you maintain sufficient disk capacity for ongoing operations.

Prerequisites

  • The RHEL web console has been installed. For details, see Installing the web console.
  • You have administrator privileges.
  • One or more diagnostic reports have been generated.

Procedure

  1. Log in to the RHEL web console. For details, see Logging in to the web console.
  2. In the navigation panel menu, select Tools > Diagnostic reports.
  3. Click the vertical ellipsis by the Download button next to the report that you want to delete, then click the Delete button.
  4. In the Delete report permanently? window, click the Delete button to delete the report.
Red Hat logoGithubredditYoutubeTwitter

Learn

Try, buy, & sell

Communities

About Red Hat

We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.

Making open source more inclusive

Red Hat is committed to replacing problematic language in our code, documentation, and web properties. For more details, see the Red Hat Blog.

About Red Hat Documentation

We help Red Hat users innovate and achieve their goals with our products and services with content they can trust. Explore our recent updates.

Legal Notice

Theme

© 2026 Red HatBack to top