Release Notes
Release Notes for Red Hat Insights
Abstract
Chapter 1. About Red Hat Insights
Red Hat Insights is a Software-as-a-Service (SaaS) application included with almost every subscription to Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform.
Powered by predictive analytics, Red Hat Insights gets smarter with every additional piece of intelligence and data. It can automatically discover relevant insights, recommend tailored, proactive, next actions, and even automate tasks. Using Red Hat Insights, customers can benefit from the experience and technical knowledge of Red Hat Certified Engineers, making it easier to identify, prioritize and resolve issues before business operations are affected.
As a SaaS offering, located at Red Hat Hybrid Cloud Console, Red Hat Insights is regularly updated. Regular updates expand the Insights knowledge archive in real time to reflect new IT challenges that can impact the stability of mission-critical systems.
Chapter 2. November 2024
2.1. Product-wide updates
2.1.1. Basic Authorization reaches End-Of-Life
Red Hat is implementing a crucial security enhancement on our cloud service APIs on console.redhat.com. Beginning December 31, 2024, we will discontinue support for basic authorization as a route of connecting to our services' APIs. This includes the Insights client basic authorization option, which is described as follows:
Insights client
Basic authentication is not the default authentication mechanism but has been an option for a select set of workflows. If your hosts are using Basic authentication, ensure you switch to certificate authentication instead. This is necessary for those hosts to continue to connect to Insights.
Hybrid Cloud Console APIs
The Red Hat Hybrid Cloud Console is integrating service accounts with User Access functionality, to support you in transitioning from Basic authentication to token-based authentication. This will provide you with granular control over access permissions and enhance security. See the following article for more details:
2.1.2. Published blogs and resources
- Video: OpenShift incident detection by John Spinks (November 5, 2024)
- Article: Ability to export a list of registered inventory systems (November 26, 2024)
- Blog: Red Hat OpenShift Incident Detection uses analytics to help you quickly detect issues by McKibbin Brady (November 12, 2024)
- Updated cheat sheet: Red Hat Insights API Cheat Sheet by Jerome Marc (November 26, 2024)
2.2. Red Hat Insights for Red Hat Enterprise Linux
2.3. General
We are proud to announce the Insights proxy service. Insights proxy is a lightweight intermediary solution, designed to simplify connectivity between your environment and Insights services. This solution offers you enhanced security, seamless integration, and improved performance. It accomplishes this by managing data traffic between your systems and Red Hat services. It is ideal in high-security environments because it eliminates the need for a direct Internet connection and exerts control over data transfers. See the following for more details:
2.4. Advisor
New recommendations
The Insights advisor service now detects and recommends solutions for the following issues:
- System reboot fails after the leapp upgrade due to a regression bug in leapp
- Filesystems cannot be auto mounted during booting when the mount point is a symbolic link in the /etc/fstab
- The PostgresSQL database performance is not optimal because the best practices are not applied
- The filesystem type that is not supported by SAP is being used for the running SAP HANA
- Kernel panic will occur on edge computing systems after reboot when closing a removed sg device due to a known bug in the default kernel
- PCP service fails to start on edge computing systems because the pcp package is corrupted
- Setting the LD_LIBRARY_PATH variable in the global environment files is not recommended
- LVM is malfunctioning on edge computing systems because the lvm2 package is corrupted
- The leapp upgrade fails when the /var/log/ directory is a symbolic link
2.5. Compliance
API version 2 is now live
A refresh of the compliance API version 2 is now available. The refresh includes the following enhancements:
- Adding one or more systems to an existing policy using the Insights client command line interface (CLI)
- Creating multiple policy types for the same major RHEL version
2.6. Image Builder
Support for RHEL 10 public beta
Image Builder can now build images of RHEL 10, public beta for testing and evaluation. This includes support for physical, all hybrid cloud image types, and Microsoft Windows Subsystem for Linux (WSL) images.
Support for generation 2 Azure images
Image Builder has added support for Azure’s generation 2 image types. A hybrid boot loader approach accommodates both generation 1 and 2. When importing the image into Azure, you are able to choose which version. This is an important decision since generation version is immutable.
Azure generation 2 images feature increased memory, OS disks > 2 tebibyte (TiB), and virtualized persistent memory (vPMEM). The images create a Unified Extensible Firmware Interface (UEFI) boot loader compatible with Azure’s Secure Boot and Trusted Platform Module (TPM) implementations. To learn more about Azure’s generation 2 images, see the following:
Incorporation of compliance’s tailored policies
Image Builder can now incorporate tailored security policies generated by the compliance service. This allows you to create your own custom security compliance requirements. The integration of Image Builder and compliance helps you to configure, deploy, and report on regulatory compliance requirements with minimal friction. You can use this feature by enabling preview mode.
2.7. Inventory
Service account authentication for Ansible inventory plugin
The latest Insights collection is now included in the execution environment container images, for Ansible Automation Platform (AAP) (e.g. the default ansible-automation-platform-25/ee-supported-rhel8 in AAP 2.5). This update enhances your service accounts with support for token-based authentication. Pull the latest image in your current AAP environment to start using this feature. See the following for more details:
Red Hat Hybrid Cloud Console APIs are transitioning from Basic authentication to token-based authentication using service accounts. See the following for more details:
2.8. Insights for OpenShift Container Platform
2.8.1. Advisor
Rapid recommendations
Rapid recommendations is an enhancement for the conditional gathering functionality. It enables the Insights operator to be dynamically updated with data collection specifications. This enables us to quickly deliver new recommendations without updating the operator or cluster version.
2.8.2. Cost Management
Cost analysis of OpenShift Virtualization
We are releasing this feature as a preview that includes the cost of CPU and memory. Cost Management now calculates the cost of your virtual machines running on OpenShift Virtualization. Cost data is displayed for the following:
- All virtual machines
- All operating systems (including third-party)
- All environments (OpenShift on-premise, ROSA, and so on).
Additionally, a new virtualization tab has been added to the OpenShift cluster, node and project views. Storage costs will be calculated in the near future.
Chapter 3. October 2024
3.1. Product-wide updates
3.1.1. Errata subscription services for Red Hat Insights have moved
Red Hat is consolidating and enhancing system and subscription management capabilities. In Q4 of 2024, between October 28 and December 20, core subscription services for Red Hat products and services are moving from the Customer Portal to the notifications service on the Hybrid Cloud Console.
This change aims to enhance the Red Hat support experience and provides the following new capabilities:
- Richer permissions through RBAC tools
- Simplification of client registration tools
- Better alignment with cloud-native management tools
On October 25th 2024, Red Hat Insights for Red Hat Enterprise Linux moved Errata subscription services from the existing Errata system (access.redhat.com) to the Hybrid Cloud Console (console.redhat.com), including the following notification types:
- System-level errata notifications (“send me an email if my registered system is affected by errata”)
- Subscription-level errata notifications (“send me an email if any of my subscribed products are affected by errata”)
Your existing errata subscription preferences were automatically migrated over to the new notification service, regardless of how you deployed or registered them. Unless you applied custom filtering to your subscription preferences, you do not need to take any actions to continue receiving errata notifications.
3.1.1.1. Changes to system-level errata notifications
- System-level errata notifications, delivered as Patch notifications on console.redhat.com, now include all systems that are connected to Red Hat through Red Hat Subscription Manager (RHSM), Satellite, and Red Hat Update Infrastructure (RHUI). Before the change, only systems connected to Red Hat through Red Hat Subscription Management were included.
3.1.1.2. Changes to subscription-level errata notifications
- Subscription-level errata notifications are now batched and sent daily by errata type, for example, Security, Bug Fix, or Enhancement.
- You can also now choose how you want to receive notifications. You can integrate these types of notifications with 3rd-party applications such as Event-driven Ansible, webhooks, Slack, and Microsoft Teams.
3.1.1.3. Changes to email notifications
You will also see the following changes to errata email notifications for Red Hat Insights:
- The sender has changed from errata@redhat.com to noreply@redhat.com
- The format now includes a list of errata with links to where you can find more information instead of the full text
- The frequency of emails aligns with the notification settings on the Hybrid Cloud Console
For more information, see Transition of Red Hat’s subscription services to the Red Hat Hybrid Cloud Console (console.redhat.com).
3.1.2. Reminder: Upcoming End of Life for Basic HTTP Authentication mechanism
Red Hat is implementing a crucial security enhancement for cloud service APIs on console.redhat.com.
Effective December 31, 2024, Red Hat is ending support for Basic HTTP Authentication. Therefore, Basic authentication will no longer be supported as an option for connecting a host with Red Hat Insights through the Insights client (insights-client) or the Hybrid Cloud Console APIs.
For the Insights client:
Basic authentication is not the default authentication mechanism, but it has been available as a manually configured option for a select set of workflows. Red Hat recommends that you modify host systems that use Basic authentication to use certificate authentication instead. Otherwise, systems that continue to use Basic authentication will not be able to connect to Red Hat Insights from January 1, 2025.
For more information, see the Red Hat Knowledgebase article How to switch from Basic Auth to Certificate Authentication for Red Hat Insights and the Life Cycle & Update Policies page for Red Hat Insights.
For the Hybrid Cloud Console APIs:
To support the change from Basic authentication to token-based authentication, service accounts will be integrated with the User Access feature. User Access is an implementation of role-based access control (RBAC) in the Red Hat Hybrid Cloud Console. This change provides you with more granular control over access permissions to services hosted on the Hybrid Cloud Console and also enhances security in the change to token-based authentication.
For more information, see the Red Hat Knowledgebase article Transition of Red Hat Hybrid Cloud Console APIs from Basic authentication to token-based authentication via service accounts.
3.1.3. Published blogs and resources
- Blog: A smarter way to manage malware with Red Hat Insights by Chris Henderson (October 1, 2024)
- Blog: Red Hat Insights provides analytics for the IBM X-Force Cloud Threat Report by McKibbin Brady (October 3, 2024)
- Blog: How incident detection simplifies OpenShift observability by Ivan Necas (October 3, 2024)
- Blog: Craft and deploy custom RHEL images for the cloud by Amir Fefer (October 3, 2024)
- Article: Onboarding for Red Hat Insights with FedRAMP® (October 31, 2024)
3.2. Red Hat Insights for Red Hat Enterprise Linux
3.2.1. Advisor
New recommendations
The Red Hat Insights for Red Hat Enterprise Linux advisor service now identifies additional problems and provides you with recommendations in the Hybrid Cloud Console for mitigating critical issues.
In October, the following recommendations were added:
- Misconfiguration of Insights client impacts recommendations
- Leapp upgrade failure
-
Apache
httpdservice doesn’t start - Kernel panic on an edge computing system
-
Japanese localization issue with
host-metering.service - Some Red Hat Insights console features become unavailable when the rhc client disconnects
-
kdumpfails to generatevmcorefor some Intel CPU systems - VMware guest performance issue with Intel Nehalem CPU
3.2.2. Inventory
3.2.2.1. Enhancements and bug fixes in the inventory UI
The Red Hat Insights inventory UI has been enhanced to give you a better and more consistent experience and several bugs have also been fixed.
Enhancements
When you open the main Red Hat Insights inventory page in the Hybrid Cloud Console, you will now see a new help tooltip, which provides a quick overview and links to relevant product documentation, making it easier for you to find and understand what you need.
Bug fixes
The following known issues in the inventory UI have also been fixed:
- Display issues related to system tagging
- Filtering enhancements for consistency
- Whitespace is handled more effectively in hostname fields
3.2.2.2. Automating Discovery report uploads by using Ansible (Developer Preview)
Using a new experimental feature together with Ansible, you can now automate the upload of Discovery reports to the Red Hat Insights inventory component, saving you time and simplifying the process.
Before this enhancement, you could only upload Discovery reports manually by using dsc, the Red Hat Discovery command-line interface, and the procedure outlined in the Sending reports to the Hybrid Cloud Console chapter of the Using Discovery guide.
For detailed instructions and a demo to help you get started, see "Red Hat Discovery - Ansible Playbook for Automated Upload to Red Hat Insights Inventory" in the insights-discovery GitHub repository.
This feature is still in the experimental stage, and your feedback is crucial in shaping future improvements. We hope this will make managing Discovery reports more efficient and effortless for all of you.
The Discovery report upload automation feature is available as Developer Preview software. Developer Preview software provides early access to upcoming product software in advance of its possible inclusion in a Red Hat product offering. Customers can use this software to test functionality and provide feedback during the development process. This software might not have any documentation, is subject to change or removal at any time, and has received limited testing. We welcome your feedback, which you can provide by creating an issue in the insights-discovery GitHub repository. For more information about the support scope of Red Hat Developer Preview software, see Developer Preview Support Scope.
3.3. Insights for OpenShift Container Platform
3.3.1. Advisor
Incident Detection (Developer Preview)
In October, Red Hat Insights for OpenShift introduced new capabilities in incident detection.
Incident Detection is a new feature that uses analytics to group alerts into incidents and help you quickly and easily understand what the underlying issue might be and how to mitigate it.
Incident Detection feature is available and supported by Red Hat in Developer Preview mode.
For more information about how to set up and use Incident Detection in Red Hat Insights for OpenShift, see the additional resources.
Additional resources
Chapter 4. September 2024
4.1. Product-wide updates
4.1.1. Published blogs and resources
- Blog: Managing image mode for RHEL with Red Hat Insights by Shane McDowell (September 17, 2024)
- Blog: InterSystems IRIS operations made easy with Red Hat Insights by Jaylin Zhou (September 20, 2024)
- Partnership: IBM X-Force Threat Intelligence Index 2024
4.2. Red Hat Insights for Red Hat Enterprise Linux
4.2.1. Advisor
New recommendations
Red Hat Insights' advisor service now detects and recommends solutions for critical issues. Here is a list of newly released solutions:
- Leapp fails to upgrade RHEL 7 systems to RHEL 8 when the openssl11-libs package is installed from EPEL repository
- Kdump cannot save vmcore via remote target when the accelerated networking NIC is enabled on Azure Hyper-V systems
- The performance of the Satellite server degrades when there are too many host facts stored in the PostgreSQL database
- The GFS2 filesystem failed to stop because the default 60-second stop operation timeout is short
- Tasks accessing the NFS filesystem hang due to a known issue in the kernel
- The system experiences decreased security due to an important security vulnerability in CUPS
- NFS clients slow down when NFS4 server is running with delegation enabled due to a known bug in the running kernel
- The Leapp upgrade fails when an entry in /etc/fstab is invalid on RHEL 7
- The yum fails to install or update the pam package when /var/run is not a soft link or is not owned by root
- The host-metering client enters a failed state during client starts up due to a corrupted write-ahead log
- The new kernel installation fails and initramfs does not get generated due to small /boot partition size
4.2.2. Drift
As of September 30 2024, the drift service, provided in Red Hat Insights for Red Hat Enterprise Linux, has been removed from the product. You can no longer access the drift service from the Hybrid Cloud Console or use the associated API endpoints. For more information about the discontinuation of the drift service, contact: Red Hat customer service
4.2.3. Insights image builder
Image builder package recommendations powered by RHEL Lightspeed
Image builder now analyzes the packages you have selected and recommends additional, relevant packages. Image builder is available in the Red Hat Insights preview environment.
4.2.4. Inventory
Export your inventory as CSV and JSON files
You can export your registered systems from inventory using our new export service. Create a request and download your inventory in either CSV or JSON formats.
This feature is accessible through both the Red Hat Insights inventory UI and the Export service API, and adheres to the Role Based Access Control (RBAC) permissions you have configured. The export process runs asynchronously in the background. For more details on how to use this feature, visit our inventory product documentation or try it for yourself using preview mode:
4.2.5. Malware detection service
Review and set status for malware detection signature matches
You can review and set the status for malware detection signature matches at both the system and signature levels. You can also remove irrelevant matches and information from your environment before viewing malware detection results. A new Total matches column is available. You can use this to view the number of matches on a system and the history of those matches. Red Hat Insights retains matches indefinitely, providing you with a robust historical record.
4.2.6. Tasks
Live connection status
You might have experienced issues when executing task jobs, due to an inactive remote host configuration (RHC) connection. A live connection status is now provided so that you know to fix a connection before executing a job.
4.2.7. Vulnerability
Migration of security data source from OVAL to CSAF/VEX
Our Red Hat Product Security team is now publishing CSAF data with VEX files. For more information, see the following:
The vulnerability service is the first to migrate to CSAF and VEX across both the internal and external user base. The migration to CSAF and VEX continues to improve the accuracy of the vulnerability service and the performance of backend processing. Red Hat does not publish OVAL data files for future major RHEL releases, for example, version 10 and later.
4.3. Insights for OpenShift Container Platform
Observability intelligence
Development preview of incident detection is now available for OpenShift Container Platform. This alert will help you perform root cause analysis. It identifies incidents and initiates debugging. You can see a history of incidents, easily identify critical ones, and reduce the number of signals received while debugging cluster issues. Signals are system messages describing application and operating system activity. For more information about installation and features see the following:
Chapter 5. August 2024
5.1. Product-wide updates
5.1.1. Published blogs and resources
- Customize RHEL images with RHEL system roles and Insights image builder by Brian Smith (August 14, 2024)
- Save, edit, and share blueprints in Insights image builder by Terry Bowling (August 16, 2024)
5.2. Red Hat Insights for Red Hat Enterprise Linux
5.2.1. advisor
Recommended guidance for the End of Red Hat Enterprise Linux 6 Extended Lifecycle Support (ELS) period
In light of the official end of the Extended Lifecycle Support (ELS) for RHEL 6, it is strongly recommended that all Red Hat Enterprise Linux 6 systems upgrade to Red Hat Enterprise Linux 7 or Red Hat Enterprise Linux 8. This is necessary to obtain full support. No other recommendations are available for these systems. For more information, see the following:
Issue prevention recommendations
We released 9 new recommendations to prevent issues across various Red Hat Enterprise Linux system components. This includes issues such as firmware, kernel, SSSD, RAID5, in-place upgrade, NIC firmware, and grub2, which can cause system failures, crashes, or other challenges:
- System fails to boot due to the known issue in BIOS
- System boot failure occurs when the grub file is empty or missing
- Kernel crash occurs on the CephFS client due to a known bug in the running kernel
- SSSD enters a failed state
- RAID5 md device hang occurs
- Leapp fails to upgrade RHEL 7 systems to RHEL 8 when the grub is not configured correctly
- Multicast packet amplification
- Grub2 modification requires symbolic link
5.2.2. drift
As of September 30 2024, the drift service, provided in Red Hat Insights for RHEL, will be removed from the product. For more information about the discontinuation of the drift service, contact: Red Hat customer service
5.2.3. Insights image builder
Harness the power of image builder
Image builder has a convenient landing page with an overview, interactive labs, links to documentation, blog posts and videos. Learn how this feature can help you ensure consistent provisioning and deployment across all environments.
Manage images with the blueprints feature
Insights image builder now enables you to alter an image with the blueprints feature. This feature is available in developer preview mode and is displayed in the left sidebar. You can save, edit, and download blueprints to share with colleagues.
First boot scripts feature
The first boot scripts feature is now in full production support mode. For more information, see the following:
5.2.4. inventory
Notifications and integrations events in inventory
The inventory service now triggers New system registered and System deleted events. These occur when a system is newly registered in inventory or removed. These events are triggered both manually and automatically. You can manually trigger these alerts when you add a new system to your inventory. Events might be automatically triggered when a system’s state changes.
For more information about system states and staleness and deletion, see the following:
You can configure responses to these events for each account. You can send emails to groups of users, if they allow subscriptions in their user preferences. You can also forward these events to third-party applications such as Splunk, ServiceNow, Event-Driven Ansible, Slack, Microsoft Teams, and Google Chat. You can also forward these events by using a generic webhook. For more information, see the following resources:
These new events are particularly useful for driving automation and integrating Red Hat Insights into your operational workflows. They can automatically launch compliance or malware detection checks, validate systems assignments to Workspaces, update external configuration management database (CMDB) records, or continuously monitor your Red Hat Enterprise Linux environment.
Chapter 6. July 2024
6.1. Product-wide updates
6.1.1. Published blogs and resources
- Add first boot scripts to golden images with Red Hat Insights image builder by Terry Bowling (July 22, 2024)
- How to use Service Accounts on the Hybrid Cloud Console by John Spinks (July 23, 2024)
6.2. Red Hat Insights for Red Hat Enterprise Linux
6.2.1. General
Inventory Groups renamed Workspaces
Inventory Groups has been renamed Workspaces, to better reflect the expanded functionality of the Red Hat Hybrid Cloud Console. Workspaces will help you organize RHEL hosts and other resources. This change supports our ongoing commitment to provide you with powerful and flexible ways to securely manage your assets. Learn more about this change in our KCS article: Inventory Groups are now Workspaces
6.2.2. Advisor
New recommendations released
We released 8 new Advisor recommendations in July for Red Hat Enterprise Linux system administrators:
6.3. Red Hat OpenShift Container Platform
6.3.1. Advisor
New integration
The Insights advisor service is now fully integrated into Advanced Cluster Manager. Insights detects issues and provides remediations recommendations.
6.3.2. Cost Management
Attribute Azure node attached storage to OpenShift projects
This feature allows Red Hat to better report and distribute OpenShift storage costs. This is especially applicable to running OpenShift on Azure. Enhancements for AWS and GCP will follow soon.
Cluster/Node networking costs for OpenShift in the cloud
A new project, Network Unattributed, has been created to clarify your networking costs. Costs associated with ingress and egress network traffic are now itemized. This applies to individual AWS, Azure and GCP nodes.
Chapter 7. June 2024
7.1. Product-wide updates
7.1.1. Published blogs and resources
- Satellite webhook and Insights automation for efficient RHEL operations by Jerome Marc (June 10, 2024)
- Leverage Red Hat Satellite for Insights reporting and automation by Jerome Marc (June 24, 2024)
- How to get started with Cost Management in Red Hat Insights by John Spinks (June 27, 2024)
- Red Hat Insights Remediations improvements by Marley Stipich (June 28, 2024)
7.2. Red Hat Insights for Red Hat Enterprise Linux
7.2.1. Advisor
New recommendations released
Two more CrowdStrike recommendations were added for smoother operations of the Falcon sensor:
Brand new IBM DB2 recommendations specifically focused on SAP environments were also added:
7.2.2. Image builder
Insights image builder has a new landing page
A new Knowledge Article on the Customer Portal, Learn about Red Hat Enterprise Linux and Insights image builder, now serves as a public-facing landing page. This page provides a convenient overview of Insights image builder, and provides a comprehensive list of the latest blogs and videos about Image builder.
Blueprints
Blueprints make it easier for you to manage your RHEL images. Images expire after two weeks, but blueprints last forever. Create a blueprint for your golden image, modify it over time as your needs change, and use it to build and deploy images on demand.
Users will notice a new announcement banner linking to a Getting Started quick-start guide. This capability was initially available in the on-premises RHEL image builder and is now available as part of the Insights experience. Future development will include the ability to import and export blueprint files.
Build security-hardened images
You can now apply Security Compliance benchmark policies, as provided from the trusted OpenSCAP tools, to your customized RHEL golden images for any target environment - complete with guided file system configurations! This ensures that security hardening changes are applied during image creation so that when launched, systems are more secure before they ever initialize CPU or memory, or even connect to a network.
This change makes it extremely easy for highly secure environments to meet their security compliance requirements. It also enables users who do not have deep security knowledge to achieve better security by default.
First-boot-script configuration
Provided as a Technology Preview, Insights image builder has added the first-boot-script configuration feature to embed scripts in the image that are run when an instance first starts up. This feature enables you to run your scripts to do any variety of custom tasks that you may require. Tasks could include shell or python scripts, as well as Ansible playbooks. Future blog posts will provide simple examples to help users use this feature quickly and easily.
7.3. OpenShift Container Platform
7.3.1. Cost Management
Resource Optimization for OpenShift GA
After a year in preview, Red Hat announced the general availability of the resource optimization service for OpenShift Cost Management.
View announcements about the release:
AWS Savings Plans enabled by default
Cost Management has supported AWS Savings Plans for years. However, users had to manually select the AWS Amortized cost view in the Settings page, or in each of the cost pages, leading to support cases due to customers seeing an unexpected cost (caused by looking at the incorrect view mode in Cost Management).
Cost Management now detects whether savings plans are in use in AWS accounts, and automatically shows data including the discounts from the savings plans in all cases. Configuring the Amortized view is no longer needed.
Providing feedback on Red Hat documentation
We appreciate and prioritize your feedback regarding our documentation. Provide as much detail as possible, so that your request can be quickly addressed.
Prerequisites
- You are logged in to the Red Hat Customer Portal.
Procedure
To provide feedback, perform the following steps:
- Click the following link: Create Issue
- Describe the issue or enhancement in the Summary text box.
- Provide details about the issue or requested enhancement in the Description text box.
- Type your name in the Reporter text box.
- Click the Create button.
This action creates a documentation ticket and routes it to the appropriate documentation team. Thank you for taking the time to provide feedback.
