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Appendix A. Troubleshooting Hybrid Cloud Console integrations

If you experience issues while integrating a third-party application with the Hybrid Cloud Console, review the following troubleshooting solutions.

Note

Notifications for Red Hat Insights services are triggered based on service-specific criteria. For more details about Red Hat Insights events, see Understanding Red Hat Insights Events and Notifications in the Hybrid Cloud Console.

A.1. Troubleshooting connection issues between third-party integrations and Red Hat Insights

If you experience connection issues between your third-party application and Red Hat Insights, ensure that your third-party application accepts incoming requests from the following Red Hat IP addresses:

  • 23.20.194.86
  • 23.22.242.238
  • 54.147.218.140

Additional resources

A.2. Troubleshooting Hybrid Cloud Console integration with Splunk

Review the following issues if your Hybrid Cloud Console console integration with Splunk is not working as expected:

Splunk does not receive event notifications from the Hybrid Cloud Console

Configuration errors in the Splunk environment can result in Splunk not receiving event notifications from the Hybrid Cloud Console.

  • In Splunk, make sure that the HTTP Event Collector (HEC) is enabled under Global Settings. See Enabling the HEC token.
  • Make sure that the default index is redhatinsights.
  • Make sure the firewall allows for incoming requests on the configured Splunk HEC port (default for Splunk Enterprise is 8088, and default for Splunk Cloud is 443). If you are using AWS for your instance, allow any of the ports Splunk might need. For more information, refer to Splunk Phantom ports and endpoints.

For more information about configuring Splunk HEC ports, see Splunk Phantom ports and endpoints.

Cannot click links in the Events table in Splunk when using real-time search

In Splunk, if you select a relative value from the Timestamp field in the Events table, you can then click any displayed event in the table to display a new tab with information about the affected system or policy.

However, if you select a real-time value from the Timestamp field, the displayed events do not respond when clicked. This is a limitation in Splunk. Splunk recommends that you avoid clicking real-time events to view event details.

A.3. Troubleshooting Hybrid Cloud Console integration with ServiceNow

If ServiceNow is not receiving events from the Red Hat Hybrid Cloud Console, verify the configuration:

  • Ensure that the integration in the Red Hat Hybrid Cloud Console is enabled and has type ServiceNow.
  • Ensure that the integration in the Red Hat Hybrid Cloud Console has a correct URL. The URL should start with https://<instance.servicenow.com>/api/x_rhtpp_rh_webhook/flow_templates_for_red_hat_insights.
  • Ensure that the x_rhtpp_rh_webhook.rest user role is defined in ServiceNow. Otherwise, notifications from the Hybrid Cloud Console will not work even if the application has been installed correctly.
  • Ensure that the rh_insights_integration ServiceNow user exists, is active, and has the x_rhtpp_rh_webhook.rest role assigned.
  • If necessary, reset the password for the rh_insights_integration ServiceNow user, and reset the user password in the integration on the Red Hat Hybrid Cloud Console.

Additional resources

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