Chapter 10. Creating a diagnostic log for support

Procedure

1. Enter the insights-client command with the --support option.

   [root@rhlightspeed]# insights-client --support

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   The command displays informational messages while creating the support file.

   Collecting logs...
   Red Hat Lightspeed version: insights-core-3.0.121-1
   Registration check:
   status: True
   unreachable: False
   . . . .
   Copying Red Hat Lightspeed logs to archive...
   Support information collected in /var/tmp/H_Y43a/insights-client-logs-20190927144011.tar.gz

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2. Navigate to the collection directory as shown in the Support information collected in message.

   [root@rhlightspeed]# cd /var/tmp/H_Y43a

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3. Unpack the compressed tar.gz file.

   [root@rhlightspeed]# tar -xzf insights-client-logs-20250912112824.tar.gz

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   Extracting the tar.gz copies the log files into your current directory. You can share the tar.gz file with the support team if requested.