Red Hat Summit1.10. Methods for providing an sos report to Red Hat technical support
You can use the following methods to upload your sos report to Red Hat Technical Support:
- Upload with the
sos reportcommand Use the
--uploadoption to transfer thesosreport to Red Hat immediately after generating it.If you provide one of the following options:
- a case ID when prompted
-
the
--case-idoption the
--ticket-numberoptionthe
sosutility uploads thesosreport to your case after you authenticate your device.
-
If you do not provide a case number or you do not authenticate your device, the utility uploads the
sosreport to the Red Hat public SFTP site using an anonymous upload. Provide Red Hat Technical Support Engineers with the name and name of the auxiliary user used for the upload so they can access it. Generate and upload the
sosreport to the Red Hat Technical Support:[user@server1 ~]$ sudo sos report --upload sosreport (version 4.7.0) ... Optionally, please enter the case id that you are generating this report for []: ... Your sosreport has been generated and saved in: /var/tmp/sosreport-localhost-2024-03-19-xavvwkw.tar.xz ...If you specify the case ID, the output is:
Attempting upload to Red Hat Customer Portal Please visit the following URL to authenticate this device: https://sso.redhat.com/device?user_code=VGEL-PYIM Device authorized correctly. Uploading file to Red Hat Customer Portal Uploaded archive successfullyIf you do not specify the case ID, the output is:
Attempting upload to Red Hat Secure FTP Please visit the following URL to authenticate this device: https://sso.redhat.com/device?user_code=VGEL-PYIM Device authorized correctly. Uploading file to Red Hat Secure FTP Uploaded archive successfully
- Upload files via the Red Hat Customer Portal
Using your Red Hat user account, you can log into the
Support Casessection of the Red Hat Customer Portal website and upload ansosreport to a technical support case.To log in, visit Support Cases.
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