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Chapter 1. Introduction to Red Hat Hybrid Cloud Console notifications
Through the notifications service, Red Hat Hybrid Cloud Console services have a standardized way of notifying users of events. By setting up behavior groups, a Notifications administrator specifies the notification delivery method and whether event notifications are sent to all users on an account, specific users, or only to Organization Administrators.
For example, the Notifications administrator can configure the service to send an email notification for new-recommendation hits on a system.
An Organization Administrator designates Notifications administrators by creating a User Access group with the Notifications administrator role, then adding account members to the group. A Notifications administrator then configures notification behavior groups that define actions taken when service-specific events occur.
The notifications service transmits event-triggered notifications to users’ email accounts.
Users on the Hybrid Cloud Console account set their own preferences for receiving email notifications. In Settings > Notifications > Notification preferences, each user configures their personal settings to receive event notification emails as an instant notification or daily digest. Note that some services do not offer both instant notification and daily digest. For errata alerts, instant notifications are batched and sent out in 15-minute intervals.
1.1. Hybrid Cloud Console notification service concepts
Review key concepts to understand how the notifications service works:
| Concept | Description |
|---|---|
| Actions | Operations are performed in response to an event, for example sending an email. Actions are defined in behavior groups that are configured by a Notifications administrator. |
| Application bundle | Application bundle refers to an application group within the Hybrid Cloud Console, such as Red Hat Enterprise Linux, OpenShift, or Subscription Services. |
| Behavior groups | Behavior groups determine what actions to take when an event occurs, and whether to notify all account users or only designated administrators. After a Notifications administrator creates a behavior group, they associate it with event types which enables Notifications administrators to apply the same actions to all application-specific events. NOTE: Notifications administrators configure notification behavior groups separately for each application bundle. |
| Email preferences | Individual users with access to applications on the Hybrid Cloud Console set their personal email preferences. Users can configure personal email notifications to arrive either instantly, as the event occurs, or consolidated into a daily digest that arrives at midnight, 00:00 Coordinated Universal Time (UTC), for all accounts. For errata alerts, instant notifications are batched and sent in 15-minute intervals. IMPORTANT: Selecting instant notification for any service can potentially result in the recipient receiving a very large number of emails. |
| Event type | Event types are application-specific system changes that trigger the application or service to initiate notification actions. Event types are created by application developers at Red Hat and are unique for each application bundle. |
| Notification | A message that a user receives from the notifications service as a result of a event occurring in the Hybrid Cloud Console. A notification can be delivered as an email, a message in a configured third-party tool, or in the Event Log in the console. |
| User access roles | The following User Access roles interact with notifications: * Organization Administrator * Notifications administrator * Notifications viewer |
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