Chapter 4. Revoking two-factor authentication when your authenticator device is lost

Procedure

1. Contact Red Hat Customer Service to open a support ticket to revoke your two-factor authentication.
2. After a support ticket is opened and assigned, Red Hat Customer Service places a call to the phone number of record for your account. This two-step process with outgoing call confirmation protects the security of your account. It is the only method approved by the Red Hat security team that allows two-factor authentication settings to be revoked by phone.
3. After two-factor authentication is revoked, you can log in using your valid password. Depending on your organization policy, you might be required to reenable two-factor authentication after you log in.

Procedure

1. Contact Red Hat Customer Service to open a support ticket to revoke your two-factor authentication.
2. After a support ticket is opened and assigned, Red Hat Customer Service will attempt to contact you by phone at the number registered to your account.
3. When you can’t be reached by phone, Red Hat Customer Service sends an email to the address registered to your account.
4. The account holder is notified that two-factor authentication will be revoked in 7 days. You can reply to the notification email if you decide you do not want two-factor authentication revoked.
5. After two-factor authentication is revoked, you can log in using your valid password. Depending on your organization policy, you might be required to reenable two-factor authentication after you log in.