1.7. Troubleshooting cluster with pending import status

Run the following command on the managed cluster to view the Kubernetes pod names that are having the issue:

kubectl get pod -n open-cluster-management-agent | grep klusterlet-registration-agent

kubectl get pod -n open-cluster-management-agent | grep klusterlet-registration-agent

Run the following command on the managed cluster to find the log entry for the error:

kubectl logs <registration_agent_pod>

kubectl logs <registration_agent_pod>

Replace registration_agent_pod with the pod name that you identified in step 1.

Retrieve the port number that is having the problem by entering the following command on the hub cluster:

oc get infrastructure cluster -o yaml | grep apiServerURL

oc get infrastructure cluster -o yaml | grep apiServerURL

Ensure that the hostname from the managed cluster can be resolved, and that outbound connectivity to the host and port is occurring.

If the communication cannot be established by the managed cluster, the cluster import is not complete. The cluster status for the managed cluster is Pending import.