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What is the Red Hat Offline Knowledge Portal?
Understand the Red Hat Offline Knowledge Portal
Abstract
Preface
The Red Hat Offline Knowledge Portal is a lightweight library of the expert knowledge you need to install, run, and support Red Hat products, even in environments with limited or no internet connectivity. Red Hat users can deploy the Red Hat Offline Knowledge Portal on premise to access the Red Hat library of product and technical information in environments where online resources are difficult to access.
This includes users with the following environments:
- A desktop at an air-gapped, secure work site
- A Sensitive Compartmented Information Facility (SCIF)
- A laptop at a site without wifi
- A closed-circuit network on a ship at sea
- A disconnected network at a healthcare facility or financial institution
- A military unit with Denied, Disrupted, Intermittent, or Latent (DDIL) communications
- A laptop on a train with unreliable or slow wifi
- Remote edge locations, such as research outpost or outer space
The Red Hat Offline Knowledge Portal is for your internal use only and contains Red Hat proprietary, licensed content. By using the Red Hat Offline Knowledge Portal, you agree to adhere to the terms of the Red Hat Offline Knowledge Portal End User License Agreement (EULA) and to not publicly share the image, its content, or your access key.
After you deploy the Red Hat Offline Knowledge Portal, you can access expert information about Red Hat products through your browser whether you are offline or have access to the internet. You can then select one of the content categories to browse content or use the search bar to search for a specific topic.
The Red Hat Offline Knowledge Portal container image is easy to deploy, easy to use, and can run for long periods of time without intervention. It is a single container appliance based on ubi9/httpd-24. The Red Hat Offline Knowledge Portal runs without an internet connection, so you have a similar experience offline as you do with the Red Hat online resources.
Key features of the Red Hat Offline Knowledge Portal:
- Searching and filtering content
The Red Hat Offline Knowledge Portal uses an Apache Solr 9.8 server for searching, so you can locate the content that is most relevant to you by using one or more of the following methods:
- Search by keyword or phrase
- Refine search results by product or content type
- Filter common vulnerabilities and exposures (CVEs) by keyword, severity, and year
- Filter errata by keyword, product variants, and year
- Regular updates
- The Red Hat Offline Knowledge Portal is a snapshot of Red Hat expert knowledge content at a specific point in time. New snapshots are released regularly.
- Offline link integrity
- Hyperlinks that work in online environments are often broken when they are accessed in an offline environment. The Red Hat Offline Knowledge Portal product team applies HTTP redirects and converts absolute links to relative links for included content so that links within the Red Hat Offline Knowledge Portal to content that is included in the Red Hat Offline Knowledge Portal work offline.
- Customer Portal path parity
- For Red Hat Customer Portal content that is included in the Red Hat Offline Knowledge Portal, the online and offline URL paths are the same, even though the host names are different. You can share links when you coordinate with Red Hat Sales, Support, and partners that work in online environments.
1.1. Red Hat Offline Knowledge Portal content
The Red Hat Offline Knowledge Portal contains the following types of content:
- Documentation
- Read detailed guides about your product. View release notes, getting started information, user guides, installation guides, and system administration information. Documentation is included for all versions of each product.
- Red Hat Knowledgebase solutions
- Find answers to typical questions from Red Hat customers and associates. Solutions solve a specific customer problem.
- Articles
- Get general information to solve your problems. Articles include technical briefs, reference architectures, and documentation in its early stages of revision.
- Common vulnerabilities and exposures
- Explore the Red Hat CVE database, which provides comprehensive information about published CVEs and their impact on Red Hat products. The Red Hat Offline Knowledge Portal contains any CVEs published as of the date of the container image. The date of the container image is available in the upper right corner of the Red Hat Offline Knowledge Portal page. Use CVEs to identify and evaluate security vulnerabilities and assess your system and package-level risk. Comprehensive information is included for CVEs which affect Red Hat products, while other CVEs include only basic information, to keep the Red Hat Offline Knowledge Portal container image size small.
- Errata
- Explore the Red Hat Product Errata database to stay informed about the latest security advisories, enhancements, and bug fixes for Red Hat products. The Red Hat Offline Knowledge Portal contains the Red Hat Product Errata database so you can reference the recent and historical updates that are critical to the maintenance of your Red Hat products while offline.
- Security Data API
- Stay informed about mitigation steps to proactively secure your Red Hat solutions against potential threats and vulnerabilities. The Red Hat Offline Knowledge Portal includes a machine-consumable JSON format for offline CVEs and errata advisories that you can integrate into your security automation and custom tools that consume security data.
- Product lifecycle pages
- Review information about the life cycle associated with a Red Hat product to stay informed about a product end-of-life date.
- Select Customer Portal pages
- Access select Customer Portal pages. The Red Hat Offline Knowledge Portal has unique informational pages beyond Knowledgebase solutions, articles, and CVEs, so you retain access to essential support resources even when you are offline.
Chapter 2. Provide feedback
You can create a Jira issue to provide feedback on documentation, to request a feature, or to report a bug or security issue.
Prerequisites
- You have internet access.
- You are logged in to your Red Hat account.
Procedure
Enter the following URL and then click Create. The Create Issue form opens.
https://issues.redhat.com/projects/RHOKP
https://issues.redhat.com/projects/RHOKPCopy to Clipboard Copied! Toggle word wrap Toggle overflow - Complete the Summary and Description fields. In the Description field, include information about the issue, for example the documentation URL or details about the feature request.
- Click Create. Your Jira issue is created in the Red Hat Offline Knowledge Portal Jira project, where you can track its progress.
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