Red Hat Summit Red Hat SummitSupportKonsoleEntwicklerDemo startenKontakt

Dieser Inhalt ist in der von Ihnen ausgewählten Sprache nicht verfügbar.

Chapter 7. Starting an IT Orders case in the Showcase application

You can start a new case instance for the IT Orders sample case management project in the Showcase application.

The IT Orders sample case management project includes the following roles:

  • owner - the employee who is making the hardware order request. There can be only one of these roles.
  • manager - the employee’s manager; the person who will approve or deny the requested hardware. There is only one manager in the IT Orders project.
  • supplier - the available suppliers of IT hardware in the system. There is usually more than one supplier.

These roles are configured at the case definition level:

Figure 7.1. ITOrders Case Roles

Case Roles
View larger image
Case Roles

Assign users or groups to these roles when starting a new case file instance.

Prerequisites

Procedure

  1. In the Showcase application, start a new case instance by clicking the Start Case button.

  2. Select the Order for IT hardware case name from the list and complete the role information as shown:

    showcase start case
    View larger image
    showcase start case

    In this example, Aimee is the case owner, Katy is the manager, and the supplier group is supplier.

  3. Click Start to start the case instance.

  4. Select the case from the Case List. The Overview page opens.

    From the Overview page, you can monitor the case progress, add comments, start new dynamic tasks and processes, and complete and close cases.

    case management showcase overview
    View larger image
    case management showcase overview
Note

Cases can be started and closed using the Showcase application, but they cannot be reopened using this application. You can only reopen a case using a JMS or REST API call.

Nach oben
Red Hat logoGithubredditYoutubeTwitter

Lernen

Testen, kaufen und verkaufen

Communitys

Über Red Hat Dokumentation

Wir helfen Red Hat Benutzern, mit unseren Produkten und Diensten innovativ zu sein und ihre Ziele zu erreichen – mit Inhalten, denen sie vertrauen können. Entdecken Sie unsere neuesten Updates.

Mehr Inklusion in Open Source

Red Hat hat sich verpflichtet, problematische Sprache in unserem Code, unserer Dokumentation und unseren Web-Eigenschaften zu ersetzen. Weitere Einzelheiten finden Sie in Red Hat Blog.

Über Red Hat

Wir liefern gehärtete Lösungen, die es Unternehmen leichter machen, plattform- und umgebungsübergreifend zu arbeiten, vom zentralen Rechenzentrum bis zum Netzwerkrand.

Theme

© 2025 Red Hat