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Chapter 1. Introduction to Red Hat software certification

Use this guide to certify and distribute your software application product on the Red Hat Enterprise Linux and Red Hat OpenShift platforms.

1.1. Understand Red Hat software certification
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The Red Hat software certification program ensures compatibility of your software application products targeting Red Hat Enterprise Linux and Red Hat OpenShift as the deployment platform.

The program has four main elements:

  • Project: The online workflow where the progress and status of certification requests are tracked and reported.
  • Test suite: Tests implemented as an integrated pipeline for software application products undergoing certification.

  • Publication:

    • Non-containerized products: Certified traditional, non-containerized products are published on the Red Hat Ecosystem Catalog.
    • Containers: Certified containers are published on the Red Hat Ecosystem Catalog.
    • Operators: Certified Operators are published on the Red Hat Ecosystem Catalog and in the embedded OperatorHub with the option of publishing to Red Hat Marketplace powered by IBM.
    • Helm Charts: Certified Helm Charts are published on the Red Hat Ecosystem Catalog.
    • Cloud-native Network Functions (CNFs): Vendor Validated and Certified CNF projects are attached to the product listings and are published on the Red Hat Ecosystem Catalog.
  • Support: A joint support relationship between you and Red Hat to ensure customer success when deploying certified software application products.

1.2. Benefits of Red Hat software certification
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The Red Hat software certification program benefits both customers and our partners.

The key benefits of the program include:

  • Provides a way for Red Hat partners to verify and monitor that their product continues to meet Red Hat’s standards of interoperability, security, and life cycle management that customers depend on..
  • Enables OpenShift Container Platform users to more easily install certified software on their OpenShift clusters through both the OperatorHub and the Red Hat Marketplace.
  • Allows customers and potential customers to search for and discover your software published on the Red Hat Ecosystem Catalog.
  • Offers distribution channels for Operators through OpenShift’s embedded OperatorHub as well as Red Hat Marketplace powered by IBM.

Through this certification, you can create alliances to support a vast expansion of offerings in cooperation with other ISV partners focused on customers and their open hybrid cloud journey.

1.3. Get help and give feedback
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If you experience difficulty during the certification process with a Red Hat product, the Red Hat certification toolset, or with a procedure described in this documentation, visit the Red Hat Customer Portal where you can gain access to Red Hat product documentation as well as solutions and technical articles about Red Hat products.

1.3.1. Give feedback
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You can also open a support case for the following instances:

  • To report issues and get help with the certification process.
  • To submit feedback and request enhancements in the certification toolset & documentation.
  • To receive assistance on the Red Hat product on which your product/application is being certified.
Note

To receive Red Hat product assistance, it is necessary to have the required product entitlements or subscriptions, which may be separate from the partner program and certification program memberships.

1.3.2. Opening a support case
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To open a support case, see How do I open and manage a support case?

To open a support case for any certification issue, complete the Support Case Form for Partner Acceleration Desk with special attention to the following fields:

  • From the Issue Category, select Product Certification.
  • From the Product field, select the required product.
  • From the Product Version field, select the version on which your product or application is being certified.
  • In the Problem Statement field, type a problem statement or issue or feedback using the following format:

{Partner Certification} (The Issue/Problem or Feedback)

  • Replace (The Issue/Problem or Feedback) with either the issue or problem faced in the certification process or Red Hat product or feedback on the certification toolset or documentation. 

    For example: {Partner Certification} Error occurred while submitting certification test results using the Red Hat Certification application.
    Copy to Clipboard Toggle word wrap
Note

Red Hat recommends that you are a Red Hat Certified Engineer or hold equivalent experience before starting the certification process.

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