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Chapter 31. Using the Diagnostic Tool

To use the Diagnostic tool, you need to install and create an instance of Red Hat JBoss Fuse 6.2. You can access the diagnostic tool through the Hawtio interface.

Using the Diagnostic Tool

  1. Login to Fuse Management Console.
  2. In Fuse Management Console, click on Red Hat Access in the top right corner.
  3. Select Diagnose Log from the drop-down list.
    The Log File Viewer screen opens.
  4. In the Log File Viewer, click Please Select the machine and click root, select the log file and click Select File.
    The contents of the log file are displayed in the Log Viewer window
    Note
    The log file used in this step is for example purpose. You can choose any file for diagnostics.
  5. From the list of the log messages, click on the message relevant to your issue and click Red Hat Diagnose.
  6. The Recommendations panel opens, click the appropriate Support case in the panel to access the information related to the problem.
    In case the issue is not listed in the recommendations panel, you can click the Open a New Support Case to file a case with Red Hat Support Team
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