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Chapter 9. Telemetry capturing

The telemetry data collection feature helps in collecting and analyzing the telemetry data to improve your experience with self-service automation portal. This feature is enabled by default.

9.1. Telemetry data collected by Red Hat
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Red Hat collects and analyses the following data:

  • Events of page visits and clicks on links or buttons.
  • System-related information, for example, locale, timezone, user agent including browser and OS details.
  • Page-related information, for example, title, category, extension name, URL, path, referrer, and search parameters.
  • Anonymized IP addresses, recorded as 0.0.0.0.
  • Anonymized username hashes, which are unique identifiers used solely to identify the number of unique users of the RHDH application.
  • Feedback and sentiment submitted through the self-service automation portal feedback form, including a 1-5 star rating and feedback text. Users must acknowledge that they share the feedback with Red Hat before submitting.
Note

The feedback form is disabled by default and optional. For information about enabling the feedback form, see Enabling feedback to Red Hat in Configuring self-service automation portal.

9.2. Disabling telemetry data collection
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You can disable and enable the telemetry data collection feature for self-service automation portal by updating the Helm chart for your OpenShift Container Platform project.

Procedure

  1. Log in to the OpenShift Container Platform console and open the project for self-service automation portal in the Developer perspective.
  2. Navigate to Helm.
  3. Click the More actions ⋮ icon for your self-service automation portal Helm chart and select Upgrade.
  4. Select YAML view.
  5. Locate the redhat-developer-hub.global.dynamic.plugins section of the Helm chart.

  6. To disable telemetry data collection, add the following lines to the redhat-developer-hub.global.dynamic.plugins section. 

    redhat-developer-hub:
  global:
    ....
    dynamic:
      plugins:
        - disabled: true
          package: >-
            ./dynamic-plugins/dist/backstage-community-plugin-analytics-provider-segment

    To re-enable telemetry data collection, delete these lines.

  7. Click Upgrade to apply the changes to the Helm chart and restart the pod.
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