Red Hat SummitChapter 3. Accessing the Red Hat Support
If you require help with troubleshooting a problem, you can contact Red Hat Support.
Procedure
Log in to the Red Hat Support web site and choose one of the following options:
- Open a new support case.
- Initiate a live chat with a Red Hat expert.
- Contact a Red Hat expert by making a call or sending an email.
3.1. Using the sosreport utility to collect daignostic information about a system to attach it to a support ticket
The sosreport command collects configuration details, system information and diagnostic information from a Red Hat Enterprise Linux system.
The following section describes how to use the sosreport command to produce reports for your support cases.
Prerequisites
- A valid user account on the Red Hat Customer Portal. See Create a Red Hat Login.
- An active subscription for the RHEL system.
- A support-case number.
Procedure
Install the
sospackage:# yum install sosGenerate a report:
# sosreportOptionally, pass the
–uploadoption to the command to automatically upload and attach the report to a support case. This requires internet access and your Customer Portal credentials.Optional: Manually attach the report to your support case.
See the Red Hat Knowledgebase solution How can I attach a file to a Red Hat support case? for more information.
Additional resources
- What is an sosreport and how to create one in Red Hat Enterprise Linux? (Red Hat Knowledgebase)
