Chapter 5. Hybrid Cloud Console help options

Procedure

1. Click the AI assistants icon in the lower right of the Hybrid Cloud Console screen. The AI assistants panel opens.
2. Select an AI assistant from the AI Assistant dropdown menu to start a conversation with Ask Red Hat, RHEL Lightspeed, OpenShift Assisted Installer, or the Hybrid Cloud Console virtual assistant.
3. Click an example question, or type your query in the Send a message field and then press the Enter key.

Procedure

1. In the Hybrid Cloud Console, click Help (? icon) to open the help panel, then select the My support cases tab.
2. Click Open a support case. The Customer Support page on the Red Hat Customer Portal opens. The Account and Owner fields are automatically populated with your account information.
3. Select the product and version your issue relates to, and an appropriate category, and then click Continue.
4. Enter a concise but descriptive title and problem summary and further details about the symptoms being experienced.

5. Review the list of suggested Red Hat Knowledgebase solutions for a potential match against the problem that you are reporting, or enter keywords to search for more solutions. If the suggested articles do not address the issue, click Continue.

   Note

   Articles might not be available for your issue.

6. Provide additional information in the fields about business impact, environment, and frequency of the issue.
7. Optional: Upload log or other diagnostic files to attach to your request in the File uploader and analyzer box. These types of files help support engineers resolve your issues quickly. The prompts under this box change depending on the product that you selected.
8. Click Continue.
9. Edit the support level, severity, and your contact details, and then click Continue. The summary page opens.
10. Review the information that you entered, and then click Submit. A confirmation screen displays a case number for your issue and the message We’ve added your case to our queue.

Verification

1. Click Cases to view a list of all support cases.
2. Find your case in the list.
3. Click the case ID number to view your case.

Procedure

1. In the Hybrid Cloud Console, click Help (? icon) to open the help panel, then click Red Hat status page. The Red Hat status page opens in a new browser tab.
2. On the Red Hat status page, scroll down and click https://console.redhat.com to expand the list of services and check for any outages.

3. Optional: Perform any of the following tasks:

   • Click Subscribe to updates and enter your email address to receive email notifications whenever Red Hat creates, updates, or resolves an incident.
   • Under Scheduled maintenance, review upcoming scheduled maintenance.
   • Under Past incidents, review recent past outages and other incidents.
   • Click Incident history to view incidents from the previous three months.