Opening a support case at Red Hat Support

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Create a support case from Red Hat Insights at Red Hat Support by performing the following steps:


  • You are logged in to the Red Hat Customer Portal.


  1. Access the Red Hat Hybrid Cloud Console:
  2. Click Help ? and select Open a support case.

    You are redirected to the Customer support page.

  3. From the Get Support page, select the type of issue that you want to report and click Continue.
  4. From the Summarize page, perform the following steps:

    1. On the Summary field, describe the issue.


      If Red Hat Insights is not auto-selected, you must manually select the product.

    2. From the Product dropdown menu, select Red Hat Insights.
    3. From the Version dropdown menu, select the component you have issues with.
    4. From the Review page, click Submit.

      A support case is created.

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