Chapter 3. Troubleshooting installation issues

Procedure

1. Log into the failing host as a root user.

2. Perform the debug report creation procedure by running the following command:

   $ microshift-sos-report

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   Example output

   sosreport (version 4.5.1)
   
   This command will collect diagnostic and configuration information from
   this Red Hat Enterprise Linux system and installed applications.
   
   An archive containing the collected information will be generated in
   /var/tmp/sos.o0sznf_8 and may be provided to a Red Hat support
   representative.
   
   Any information provided to Red Hat will be treated in accordance with
   the published support policies at:
   
           Distribution Website : https://www.redhat.com/
           Commercial Support   : https://www.access.redhat.com/
   
   The generated archive may contain data considered sensitive and its
   content should be reviewed by the originating organization before being
   passed to any third party.
   
   No changes will be made to system configuration.
   
   
    Setting up archive ...
    Setting up plugins ...
    Running plugins. Please wait ...
   
     Starting 1/2   microshift      [Running: microshift]
     Starting 2/2   microshift_ovn  [Running: microshift microshift_ovn]
     Finishing plugins              [Running: microshift]
   
     Finished running plugins
   
   Found 1 total reports to obfuscate, processing up to 4 concurrently
   
   sosreport-microshift-rhel9-2023-03-31-axjbyxw :    Beginning obfuscation...
   sosreport-microshift-rhel9-2023-03-31-axjbyxw :    Obfuscation completed
   
   Successfully obfuscated 1 report(s)
   
   Creating compressed archive...
   
   A mapping of obfuscated elements is available at
   	/var/tmp/sosreport-microshift-rhel9-2023-03-31-axjbyxw-private_map
   
   Your sosreport has been generated and saved in:
   	/var/tmp/sosreport-microshift-rhel9-2023-03-31-axjbyxw-obfuscated.tar.xz
   
    Size	444.14KiB
    Owner	root
    sha256	922e5ff2db25014585b7c6c749d2c44c8492756d619df5e9838ce863f83d4269
   
   Please send this file to your support representative.

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