Chapter 3. Accessing the Red Hat Support

If you require help with troubleshooting a problem, you can contact Red Hat Support.

Procedure

Log in to the Red Hat Support web site and choose one of the following options:
- Open a new support case.
- Initiate a live chat with a Red Hat expert.
- Contact a Red Hat expert by making a call or sending an email.

3.1. Using the sosreport utility to collect daignostic information about a system to attach it to a support ticket
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The sosreport command collects configuration details, system information and diagnostic information from a Red Hat Enterprise Linux system.

The following section describes how to use the sosreport command to produce reports for your support cases.

Prerequisites

A valid user account on the Red Hat Customer Portal. See Create a Red Hat Login.
An active subscription for the RHEL system.
A support-case number.

Procedure

Install the sos package:
```
yum install sos
```
```
# yum install sos
```
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Generate a report:
```
sosreport
```
```
# sosreport
```
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Optionally, pass the --upload option to the command to automatically upload and attach the report to a support case. This requires internet access and your Customer Portal credentials.
Optional: Manually attach the report to your support case.
See the Red Hat Knowledgebase solution How can I attach a file to a Red Hat support case? for more information.

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