Chapter 7. Troubleshooting RPM installation of Ansible Automation Platform

Procedure

1. Access the installation program folder with the inventory file and run the installation program setup script the following command:

   $ ./setup.sh -s

   With this command, you can connect to each node present in the inventory, install the sos tool, and generate new logs.

   Note

   If you are running the setup as a non-root user with sudo privileges, you can use the following command:

   $ ANSIBLE_BECOME_METHOD='sudo'
   ANSIBLE_BECOME=True ./setup.sh -s

2. Optional: If required, change the location of the sos report files.

   The sos report files are copied to the /tmp folder for the current server. To change the location, specify the new location by using the following command:

   $ ./setup.sh -e 'target_sos_directory=/path/to/files' -s

   Where target_sos_directory=/path/to/files is used to specify the destination directory where the sos report will be saved. In this case, the sos report is stored in the directory /path/to/files.

3. Gather the files described on the playbook output and share with the support engineer or directly upload the sos report to Red Hat.

   To create an sos report with additional information or directly upload the data to Red Hat, use the following command:

   $ ./setup.sh -e 'case_number=0000000' -e 'clean=true' -e 'upload=true' -s

   Expand

   Table 7.1. Parameter Reference Table

   Parameter	Description	Default value
   case_number	Specifies the support case number that you want.	-
   clean	Obfuscates sensitive data that might be present on the sos report.	false
   upload	Automatically uploads the sos report data to Red Hat.	false

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