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Chapter 1. Introduction to Red Hat Cloud Instance policies
Use this guide to understand the technical and operational certification requirements for CCSP Partners who want to offer their own virtual and/or physical hardware with Red Hat products both on-demand or as-a-service to our joint Customers.
1.1. Audience
As a Certified Cloud and Service Provider (CCSP) Partner who want to learn about the requirements of offering their own hardware. The Red Hat Cloud Instance Type certification presumes an advanced level of hardware and Red Hat product knowledge and skills.
Red Hat product support is neither offered nor covered in the Red Hat Cloud Instance Type certification, but may be provided as part of your CCSP program membership or separately.
1.2. Create value for our joint customers
The certification process includes a series of tests that provide your Red Hat customers:
- A consistent experience across cloud providers,
- A consistent experience across instances with similar features, and
- An assurance that the Instance Type is tested, verified and supported
1.3. Overview of program and product
The Red Hat Cloud Instance Type Certification provides a formal means for you to work with Red Hat to establish an official support for your hardware.
An Instance Type is required to include a set of compute, network, management, and storage features to establish a functioning system environment. You can select your specific feature requirements for an Instance Type according to the intended application or use cases at your own discretion. An Instance Type may also include one or more sizes if the features provided by the Instance are available in a variety of capacities such as, faster and slower networking, smaller and larger storage, more and less logical cores.
During the certification process, Red Hat engineers follow the process described in Overview of test plan to create a test plan suitable for your Instance Type specification. The test plan defines the testing criteria required to achieve certification for the overall Instance Type including the sizes.
1.4. Certification prerequisites
An active membership in the CCSP Program.
- If you are not already a member, visit Red Hat Connect for Business Partners to learn more and become a member.
a support relationship with Red Hat. This can be fulfilled through:
- a custom support agreement or
- TSANet
- working knowledge of Red Hat Enterprise Linux (RHEL).
- Use of already certified or enabled virtual and physical hardware as presented to the Red Hat product.
Certifications are currently available for:
- RHEL 7, RHEL 8 and RHEL 9 versions.
- For the x86_64 Intel and AMD, ARM (by invitation), Power 8 & 9 Little Endian, and System Z platforms.
Additional resources
- For more information about Technical Support Alliance Network, see TSANet web page.
1.5. Give feedback and get help
We Need Feedback!
If you find a typographical error in this guide, or if you think of a way to improve the certification program or documentation, we would appreciate hearing from you!
Submit a report in the Red Hat Bugzilla system against the product Red Hat Certification Program. Fill in the Description field with your suggestion for improvement, try to be as specific as possible when describing it. If you find an error in the documentation include a link to the relevant part(s) of the documentation.
Do You Need Help?
If you experience difficulty with a procedure described in this documentation, visit the Red Hat Customer Portal. Through the customer portal, you can:
- Search or browse through technical support articles and solutions about Red Hat products
- Submit a support case to Red Hat Global Support Services (GSS)
- Access product documentation
The Red Hat Cloud Instance Type Certification Workflow Guide assists you with the steps on Opening a Support Case.
Questions During Certification
During the certification process, you may need to ask or reply to a question about topics which affect a specific certification. These questions and responses of the certification entry are recorded in the Dialog Tab > Additional Comments.
Personal emails are not a tracked support mechanism and do not include a Service Level Agreement. Please use the correct support procedure when asking questions.
