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5. Examples
The following examples demonstrate how to pass the authentication token through a bearer header using cURL.
Example 1. List Cases
Return 10 cases from the logged-in user's account
$ curl -X POST -H ‘Content-Type: application/json’ -H ‘Authorization: Bearer $token’ --data
‘{
"offset" : 1,
"maxResults": 10
}’
https://api.access.redhat.com/support/v1/cases/filter
Example 2. Filter by last update date
$ curl -X POST -H ‘Content-Type: application/json’ -H ‘Authorization: Bearer $token’ --data
‘{
“startDate” : “2021-01-01”,
“endDate”: “2021-12-31”
}’
https://api.access.redhat.com/support/v1/cases/filter
Example 3. List Case Comments
This example lists case comments for case 0000000.
Replace
0000000 with the number of a case to which you have access.
$ curl -H ‘Authorization: Bearer $token’ https://api.access.redhat.com/support/v1/cases/0000000/comments
Example 4. Create a Case
The POST operation is used in this example, which creates a case under the
RHEL 6 product using the default group, severity level, and type.
$ curl -X POST -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data
'{
"product":"Red Hat Enterprise Linux",
"version":"7.0",
"summary": "Example Case",
"description": "Example Case created with cURL”
}'
https://api.access.redhat.com/support/v1/cases
Example 5. Update a Case
The PUT method is used here to update data on an existing case. Most fields can be updated in this way.
Case 000000's product is changed to Red Hat Enterprise Linux.
$ curl -X PUT -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data
'{
"product": “Red Hat Enterprise Linux”,
"version":"7.0"
}'
https://api.access.redhat.com/support/v1/cases/0000000
Example 6. Escalate a Case for Management Attention
This will escalate a case for management attention:
$ curl -X PUT -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data
'{
"requestManagementEscalation": true
}'
https://api.access.redhat.com/support/v1/cases/0000000
Example 7. Add a New Case Comment
This example uses the POST method to add a new comment to case 0000000.
$ curl -X POST -H 'Content-Type: application/json -H ‘Authorization: Bearer $token’ --data
'{
“commentBody”: “Test comment! This can contain lots of information, etc.”
}'
https://api.access.redhat.com/support/v1/cases/0000000/comments
Example 8. Add a File Attachment to a Case
File attachments are unique because they carry no XML payload. This example uses a form-encoded POST to transmit a file named
test.txt to case 0000000. API supports file upload till 1GB.
$ curl -X POST -F 'file=@test.txt' -H ‘Authorization: Bearer $token’ https://api.access.redhat.com/support/v1/cases/0000000/attachments
