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Opening a support case at Red Hat Support
Create a support case from Red Hat Insights at Red Hat Support by performing the following steps:
Prerequisites
- You are logged in to the Red Hat Customer Portal.
Procedure
- Access the Red Hat Hybrid Cloud Console:
Click and select Open a support case.
You are redirected to the Customer support page.
- From the Get Support page, select the type of issue that you want to report and click .
From the Summarize page, perform the following steps:
On the Summary field, describe the issue.
NoteIf Red Hat Insights is not auto-selected, you must manually select the product.
- From the Product dropdown menu, select Red Hat Insights.
- From the Version dropdown menu, select the component you have issues with.
From the Review page, click .
A support case is created.
