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14. Alerts

Q: I just created an alert definition, and I know that my agent reported data that should have fired an alert immediately. But I don't see an alert. Why not?
Q: Why do I see alerts triggered on different metric values on different alert definition conditions when they are using the same metric?
Q:
I just created an alert definition, and I know that my agent reported data that should have fired an alert immediately. But I don't see an alert. Why not?
A:
After an alert definition is created, it takes a few seconds to be inserted into the JBoss ON server alert caches and then propagated throughout the JBoss ON server cloud. An alert won't be fired until that alert definition is in the server alert cache.
When the alert definition is inserted into the cache, a message is recorded in the JBoss ON server logs: 
INFO  [CacheConsistencyManagerBean] localhost took [51]ms to reload global cache
INFO  [CacheConsistencyManagerBean] localhost took [49]ms to reload cache for 1 agents
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It generally takes around 30 seconds for an alert definition to be added to the cache. Wait at least a minute after creating a definition before checking if it fires an alert.
Q:
Why do I see alerts triggered on different metric values on different alert definition conditions when they are using the same metric?
A:
This can occur due to the nature of how alert conditions are processed when measurement data comes in from the agent. This happens if a single alert definition has multiple conditions that use the same metric and that alert definition uses the "ALL" conjunction. For example, if an alert definition has one condition for "alert if metric X is greater than 5" and a separate condition for "alert if metric X less than 10."
The alert condition range works around this by doing range checking. For more information, see Bugzilla 735262.
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