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Chapter 2. Generating and maintaining the diagnostic reports by using the RHEL web console

To troubleshoot system issues, generate and manage diagnostic reports by using the Red Hat Enterprise Linux web console. Creating an sos report collects configuration details and system data, enabling Red Hat Support engineers to analyze and resolve your problems efficiently.

2.1. Generating diagnostic reports by using the RHEL web console
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To collect system configuration and diagnostic data, generate an sos report by using the Red Hat Enterprise Linux web console. Providing these details enables Red Hat Support engineers to analyze your environment and troubleshoot issues efficiently.

Prerequisites

Procedure

  1. Log in to the RHEL web console. For details, see Logging in to the web console.
  2. In the left side menu, select Tools >> Diagnostic reports.

  3. To generate a new diagnostic report, click the Run report button.

    Screenshot of the Run report screen
  4. Enter the label for the report you want to create.

  5. Optional: Customize your report.

    1. Enter the encryption passphrase to encrypt your report. If you want to skip the encryption of the report, leave the field empty.
    2. Check the checkbox Obfuscate network addresses, hostnames, and usernames to obfuscate certain data.
    3. Check the checkbox Use verbose logging to increase logging verbosity.
  6. Click the Run report button to generate a report and wait for the process to complete. You can stop generating the report using the Stop report button.

2.2. Downloading diagnostic reports in the RHEL web console
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You can select and download diagnostic reports in the RHEL web console graphical user interface.

Prerequisites

  • You have installed the RHEL 10 web console.

    For instructions, see Installing and enabling the web console.

  • You have administrator privileges.
  • One or more diagnostic reports have been generated.

Procedure

  1. Log in to the RHEL 10 web console.
  2. In the left-side menu, select Tools >> Diagnostic reports.
  3. Click the Download button next to the report that you want to download. The download starts automatically.

Next step

2.3. Deleting diagnostic reports using the RHEL web console
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To delete the sos reports using Red Hat Enterprise Linux web console to reclaim system storage space. Removing obsolete diagnostic files ensures you maintain sufficient disk capacity for ongoing operations.

Prerequisites

  • The RHEL web console has been installed. For details, see Installing the web console.
  • You have administrator privileges.
  • One or more diagnostic reports have been generated.

Procedure

  1. Log in to the RHEL web console. For details, see Logging in to the web console.
  2. In the left side menu, select Tools >> Diagnostic reports.
  3. Click the vertical ellipsis by the Download button next to the report that you want to delete, then click on the Delete button.
  4. In the Delete report permanently? window, click the Delete button to delete the report.
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