Preface

As a developer, you can configure assets in Red Hat Process Automation Manager for case management using Business Central.

Case management differs from Business Process Management (BPM), in that it focuses on the actual data being handled throughout the case and less on the sequence of steps taken to complete a goal. Case data is the most important piece of information in case handling, while business context and decision-making is in the hands of the human case worker.

Red Hat Process Automation Manager includes the IT Orders sample project in Business Central. This project is referred to throughout this document to explain case management concepts and provide examples. You can import the project in Business Central, deploy the project to the Process Server, and start IT Orders cases using this project using the Showcase application.

Use this document to configure and design case management assets.