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Chapter 7. Support
7.1. Support Overview
Red Hat and Microsoft are committed to providing excellent support for .NET Core and are working together to resolve any problems that come up from either side. At a high level, Red Hat supports the installation, configuration, and running of the .NET Core component in Red Hat OpenShift Container Platform and Red Hat Enterprise Linux. If it’s a runtime issue, we’re responsible for getting the customer an answer. Red Hat can also provide "commercially reasonable" support for issues we can help with, for instance, NuGet access problems, permissions issues, firewalls, and application questions that we might know the answer to. If it’s a defect or vulnerability in .NET Core, we let Microsoft know about it.
.NET Core 1.1 is supported on Red Hat Enterprise Linux 7 and OpenShift Container Platform versions 3.3 and later.
7.2. Length of Support
Developers can use either the Long Term Support (LTS) releases or Current releases. LTS releases are normally major releases (for example, 1.0) and only receive critical fixes. Current releases are minor releases (for example, 1.1.x) and receive the same fixes. They will also be revised when compatible innovations and features are available.
LTS releases are supported for 3 years after the general availability date or 1 year after the general availability of a subsequent LTS release.
According to Microsoft, Current releases are supported within the same 3-year window as the parent LTS release. They are supported for 3 months after the general availability of a subsequent Current release and 1 year after the general availability of a subsequent LTS release. See Microsoft’s .NET Core Support Lifecycle Fact Sheet for more details.
7.3. Who Do I Contact?
There are a couple of ways you can get support, depending on how you are using .NET Core.
- If you are using .NET Core on-premises, you can contact either Red Hat Support or Microsoft directly.
- If you using .NET Core in Microsoft Azure, you can contact either Red Hat Support or Azure Support to receive Integrated Support.
Integrated Support is a collaborative support agreement between Red Hat and Microsoft. Customers using Red Hat products in Microsoft Azure are mutual customers, so both companies are united to provide the best troubleshooting and support experience possible.
7.4. Frequently Asked Questions
Here are four of the most common support questions for Integrated Support.
When do I access Integrated Support?
You can engage Red Hat Support directly. If the Red Hat Support Engineer assigned to your case needs assistance from Microsoft, the Red Hat Support Engineer will collaborate with Microsoft directly without any action required from you. Likewise on the Microsoft side, they have a process for directly collaborating with Red Hat Support Engineers.
What happens after I file a support case?
Once the Red Hat support case has been created, a Red Hat Support Engineer will be assigned to the case and begin collaborating on the issue with you and your Microsoft Support Engineer. You should expect a response to the issue based on Red Hat’s Production Support Service Level Agreement.
What if I need further assistance?
Contact Red Hat Support for assistance in creating your case or with any questions related to this process. You can view any of your open cases here.
How do I engage Microsoft for support for an Azure platform issue?
If you have support from Microsoft, you can open a case using whatever process you typically would follow. If you don’t have support with Microsoft, you can always get support from Microsoft here.
7.5. More Support Resources
The Resources page at Red Hat Developers provides a wealth of information, including:
- Getting started documents
- Knowledgebase articles and solutions
- Blog posts
The .NET Runtime for Red Hat Enterprise Linux Forum is a great place to interact with other .NET Core developers.
You can also see more support policy information at Red Hat and Microsoft Azure Certified Cloud & Service Provider Support Policies.
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