9장. Troubleshooting IdM server installation


The following sections describe how to gather information about a failing IdM server installation, and how to resolve common installation issues.

9.1. Reviewing IdM server installation error logs

When you install an Identity Management (IdM) server, debugging information is appended to the following log files:

  • /var/log/ipaserver-install.log
  • /var/log/httpd/error_log
  • /var/log/dirsrv/slapd-INSTANCE-NAME/access
  • /var/log/dirsrv/slapd-INSTANCE-NAME/errors

The last lines of the log files report success or failure, and the ERROR and DEBUG entries provide additional context.

To troubleshoot a failing IdM server installation, review the errors at the end of the log files and use this information to resolve any corresponding issues.

Prerequisites

  • You must have root privileges to display the contents of IdM log files.

Procedure

  1. Use the tail command to display the last lines of a log file. The following example displays the last 10 lines of /var/log/ipaserver-install.log.

    [user@server ~]$ sudo tail -n 10 /var/log/ipaserver-install.log
    [sudo] password for user:
    value = gen.send(prev_value)
    File "/usr/lib/python3.6/site-packages/ipapython/install/common.py", line 65, in _install
    for unused in self._installer(self.parent):
    File "/usr/lib/python3.6/site-packages/ipaserver/install/server/init.py", line 564, in main
    master_install(self)
    File "/usr/lib/python3.6/site-packages/ipaserver/install/server/install.py", line 291, in decorated
    raise ScriptError()
    
    2020-05-27T22:59:41Z DEBUG The ipa-server-install command failed, exception: ScriptError:
    2020-05-27T22:59:41Z ERROR The ipa-server-install command failed. See /var/log/ipaserver-install.log for more information
  2. To review a log file interactively, open the end of the log file using the less utility and use the and arrow keys to navigate. The following example opens the /var/log/ipaserver-install.log file interactively.

    [user@server ~]$ sudo less -N +G /var/log/ipaserver-install.log
  3. Gather additional troubleshooting information by repeating this review process with the remaining log files.

    [user@server ~]$ sudo less -N +G /var/log/httpd/error_log
    
    [user@server ~]$ sudo less -N +G /var/log/dirsrv/slapd-INSTANCE-NAME/access
    
    [user@server ~]$ sudo less -N +G /var/log/dirsrv/slapd-INSTANCE-NAME/errors
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