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Chapter 6. Support
6.1. Collecting Red Hat OpenShift Service Mesh data for Red Hat Support
When opening a support case, it is helpful to provide debugging information about your cluster to Red Hat Support.
The must-gather tool enables you to collect diagnostic information about your OpenShift Container Platform cluster, including virtual machines and other data related to Red Hat OpenShift Service Mesh.
For prompt support, supply diagnostic information for both OpenShift Container Platform and Red Hat OpenShift Service Mesh.
6.1.1. About the must-gather tool
The oc adm must-gather CLI command collects the information from your cluster that is most likely needed for debugging issues, such as:
- Resource definitions
- Audit logs
- Service logs
You can specify one or more images when you run the command by including the --image argument. When you specify an image, the tool collects data related to that feature or product.
When you run oc adm must-gather, a new Pod is created on the cluster. The data is collected on that Pod and saved in a new directory that starts with must-gather.local. This directory is created in the current working directory.
Prerequisites
-
Access to the cluster as a user with the
cluster-adminrole. -
The OpenShift Container Platform CLI (
oc) installed.
6.1.2. About collecting service mesh data
You can use the oc adm must-gather CLI command to collect information about your cluster, including features and objects associated with Red Hat OpenShift Service Mesh.
To collect Red Hat OpenShift Service Mesh data with must-gather, you must specify the Red Hat OpenShift Service Mesh image:
$ oc adm must-gather --image=registry.redhat.io/openshift-service-mesh/istio-must-gather-rhel7
