Chapter 3. Integrating with PagerDuty

Procedure

1. Navigate to Configuration Services.
2. Select Add Services.
3. Under General Settings, specify a Name and Description.
4. Under Integration Setting, click Use our API Directly with Events v2 API selected for the Integration Type drop-down menu.
5. Under Incident Settings, select an Escalation Policy, and configure notification settings and incident timeouts.
6. Accept default settings for Incident Behavior and Alert Grouping, or configure them as required.
7. Click Add Service.
8. From the Service Details page, make note of the Integration Key.

Procedure

1. On the RHACS portal, navigate to Platform Configuration Integrations.
2. Scroll down to the Notifier Integrations section and select PagerDuty.
3. Click New Integration (add icon).
4. Enter a name for Integration Name.
5. Enter the integration key in the PagerDuty integration key field.
6. Click Test (checkmark icon) to validate that the integration with PagerDuty is working.
7. Click Create (save icon) to create the configuration.

Procedure

1. On the RHACS portal, navigate to Platform Configuration Policies.
2. Select one or more policies for which you want to send alerts.
3. Under Bulk actions, select Enable notification.

4. In the Enable notification window, select the PagerDuty notifier.

   Note

   If you have not configured any other integrations, the system displays a message that no notifiers are configured.

5. Click Enable.