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Chapter 2. Using sos reports


You can use the sos tool to collect troubleshooting information about a host. The sos report command generates a detailed report that shows all of the enabled plugins and data from the different components and applications in a system.

2.1. About sos reports

The sos tool is composed of different plugins that help you gather information from different applications. A MicroShift-specific plugin has been added from sos version 4.5.1, and it can gather the following data:

  • MicroShift configuration and version
  • YAML output for cluster-wide and system namespaced resources
  • OVN-Kubernetes information

2.2. Gathering data from an sos report

Prerequisites

  • You must have the sos package installed.

Procedure

  1. Log into the failing host as a root user.
  2. Perform the debug report creation procedure by running the following command:

    $ microshift-sos-report

    Example output

    sosreport (version 4.5.1)
    
    This command will collect diagnostic and configuration information from
    this Red Hat Enterprise Linux system and installed applications.
    
    An archive containing the collected information will be generated in
    /var/tmp/sos.o0sznf_8 and may be provided to a Red Hat support
    representative.
    
    Any information provided to Red Hat will be treated in accordance with
    the published support policies at:
    
            Distribution Website : https://www.redhat.com/
            Commercial Support   : https://www.access.redhat.com/
    
    The generated archive may contain data considered sensitive and its
    content should be reviewed by the originating organization before being
    passed to any third party.
    
    No changes will be made to system configuration.
    
    
     Setting up archive ...
     Setting up plugins ...
     Running plugins. Please wait ...
    
      Starting 1/2   microshift      [Running: microshift]
      Starting 2/2   microshift_ovn  [Running: microshift microshift_ovn]
      Finishing plugins              [Running: microshift]
    
      Finished running plugins
    
    Found 1 total reports to obfuscate, processing up to 4 concurrently
    
    sosreport-microshift-rhel9-2023-03-31-axjbyxw :    Beginning obfuscation...
    sosreport-microshift-rhel9-2023-03-31-axjbyxw :    Obfuscation completed
    
    Successfully obfuscated 1 report(s)
    
    Creating compressed archive...
    
    A mapping of obfuscated elements is available at
    	/var/tmp/sosreport-microshift-rhel9-2023-03-31-axjbyxw-private_map
    
    Your sosreport has been generated and saved in:
    	/var/tmp/sosreport-microshift-rhel9-2023-03-31-axjbyxw-obfuscated.tar.xz
    
     Size	444.14KiB
     Owner	root
     sha256	922e5ff2db25014585b7c6c749d2c44c8492756d619df5e9838ce863f83d4269
    
    Please send this file to your support representative.

2.3. Additional resources

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