1.2. Use Case: Business Decision Management in the Insurance Industry with JBoss BRMS

BRMS comprises a high-performance rule engine from the Drools project, a rule repository and easy to use rule authoring tools from the Drools Guvnor project, and Complex Event Processing rule engine extensions from the Drools Fusion project. It also includes OptaPlanner, a solver for complex planning problems, as a technology preview.

The consumer insurance market is extremely competitive, and it is imperative that customers receive efficient, competitive, and comprehensive services when visiting an online insurance quotation solution. An insurance provider increased revenue from their online quotation solution by upselling to the visitors of the solution relevant, additional products during the quotation process.

JBoss BRMS was integrated with the insurance providers's infrastructure so that when a request for insurance was processed, BRMS was consulted and appropriate additional products were presented with the insurance quotation:

BRMS provided the decision management functionality, i.e. the automatic determination of the products to present to the applicant based on the rules defined by business analysts. The rules were implemented as decision tables, so they could be easily understood and modified without requiring additional support from IT.