Red Hat Summit Red Hat SummitSuporteConsoleDesenvolvedoresComeçar um testeContato

Este conteúdo não está disponível no idioma selecionado.

Chapter 1. Getting support

If you experience difficulty with a procedure described in this documentation, or with Red Hat Quay in general, visit the Red Hat Customer Portal. From the Customer Portal, you can:

  • Search or browse through the Red Hat Knowledgebase of articles and solutions relating to Red Hat products.
  • Submit a support case to Red Hat Support.
  • Access other product documentation.

To identify issues with your deployment, you can use the Red Hat Quay debugging tool, or check the health endpoint of your deployment to obtain information about your problem. After you have debugged or obtained health information about your deployment, you can search the Red Hat Knowledgebase for a solution or file a support ticket.

If you have a suggestion for improving this documentation or have found an error, submit a Jira issue to the ProjectQuay project. Provide specific details, such as the section name and Red Hat Quay version.

1.1. About the Red Hat Knowledgebase
Copiar o link

The Red Hat Knowledgebase provides rich content aimed at helping you make the most of Red Hat’s products and technologies. The Red Hat Knowledgebase consists of articles, product documentation, and videos outlining best practices on installing, configuring, and using Red Hat products. In addition, you can search for solutions to known issues, each providing concise root cause descriptions and remedial steps.

The Red Hat Quay Support Team also maintains a Consolidate troubleshooting article for Red Hat Quay that details solutions to common problems. This is an evolving document that can help users navigate various issues effectively and efficiently.

1.3. Submitting a support case
Copiar o link

Prerequisites

  • You have a Red Hat Customer Portal account.
  • You have a Red Hat standard or premium Subscription.

Procedure

  1. Log in to the Red Hat Customer Portal and select Open a support case.
  2. Select the Troubleshoot tab.
  3. For Summary, enter a concise but descriptive problem summary and further details about the symptoms being experienced, as well as your expectations.
  4. Review the list of suggested Red Hat Knowledgebase solutions for a potential match against the problem that is being reported. If the suggested articles do not address the issue, continue to the following step.
  5. For Product, select Red Hat Quay.
  6. Select the version of Red Hat Quay that you are using.
  7. Click Continue.
  8. Optional. Drag and drop, paste, or browse to upload a file. This could be debug logs gathered from your Red Hat Quay deployment.
  9. Click Get support to file your ticket.
Voltar ao topo
Red Hat logoGithubredditYoutubeTwitter

Aprender

Experimente, compre e venda

Comunidades

Sobre a documentação da Red Hat

Ajudamos os usuários da Red Hat a inovar e atingir seus objetivos com nossos produtos e serviços com conteúdo em que podem confiar. Explore nossas atualizações recentes.

Tornando o open source mais inclusivo

A Red Hat está comprometida em substituir a linguagem problemática em nosso código, documentação e propriedades da web. Para mais detalhes veja o Blog da Red Hat.

Sobre a Red Hat

Fornecemos soluções robustas que facilitam o trabalho das empresas em plataformas e ambientes, desde o data center principal até a borda da rede.

Theme

© 2025 Red Hat