Chapter 2. Quay.io support

Technical support is a crucial aspect of the Quay.io container registry service, providing assistance not only in managing container images but also ensuring the functionality and availability of the hosted platform.

To help users with functionality-related issues, Red Hat offers Quay.io customers access to several resources. The Red Hat Knowledgebase contains valuable content to maximize the potential of Red Hat’s products and technologies. Users can find articles, product documentation, and videos that outline best practices for installing, configuring, and utilizing Red Hat products. It also serves as a hub for solutions to known issues, providing concise root cause descriptions and remedial steps.

Additionally, Quay.io customers can count on the technical support team to address questions, troubleshoot problems, and provide solutions for an optimized experience with the platform. Whether it involves understanding specific features, customizing configurations, or resolving container image build issues, the support team is dedicated to guiding users through each step with clarity and expertise.

For incidents related to service disruptions or performance issues not listed on the Quay.io status page, which includes availability and functionality concerns, paying customers can raise a technical support ticket using the Red Hat Customer Portal. A service incident is defined as an unplanned interruption of service or reduction in service quality, affecting multiple users of the platform.

With this comprehensive technical support system in place, Quay.io ensures that users can confidently manage their container images, optimize their platform experience, and overcome any challenges that might arise.