How to troubleshoot errors in Red Hat OpenShift Service on AWS (ROSA)

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How to troubleshoot errors in Red Hat OpenShift Service on AWS (ROSA)

How to troubleshoot errors in Red Hat OpenShift Service on AWS (ROSA)

Red Hat® OpenShift® Service on AWS (ROSA) is a fully-managed, turnkey platform that allows you to focus on building and deploying applications. Red Hat and AWS site reliability engineering (SRE) experts manage the underlying platform so you don’t have to worry about the complexity of infrastructure management.

ROSA provides seamless integration with a wide range of AWS compute, database, analytics, machine learning, networking, mobile, and other services to further accelerate the building and delivering of differentiating experiences to your customers.

As you build your first cluster and deploy your first application on ROSA, you may encounter a variety of errors. This learning path guides you through some simple troubleshooting steps and workarounds for the most common ROSA errors.

What do you need before starting?

You have a Red Hat account
You have an AWS account
You have started the cluster creation process

Where to go for (more) help

If the resources in this learning path don’t help solve the issue you’re facing, there are a few things you can do to make sure you’re accessing all possible resources.

Documentation

ROSA is an integrated platform between Red Hat OpenShift and AWS, which means that you are likely to encounter multiple sets of docs hosted on different websites. You can easily get confused as to where you’re supposed to be looking for documentation, so here are a few tips:

For anything you manage on your AWS console, such as account details and billing, you’ll use AWS’s documentation.
For cluster management, you’ll refer to the Red Hat OpenShift Service on AWS documentation hosted on Red Hat’s Customer Portal.
For more troubleshooting resources, check out the Customer Portal troubleshooting hub for ROSA (requires login).
You can find support materials like quick starts on the Console.
You can find a variety of learning paths that aggregate documentation and self-help guides from various locations on http://cloud.redhat.com/learn or http://developers.redhat.com/learn.

Getting support

There are a variety of ways to get support with setting up, managing, and deploying applications on your Red Hat OpenShift Service on AWS (ROSA) cluster.

Before contacting Red Hat directly, make sure you understand what actions Red Hat is responsible for, what you are responsible for, and what are shared responsibilities. You can view the policy definitions here and the responsibility matrix here.

For Red Hat account or subscription-related support, contact Red Hat Customer Service.
For troubleshooting support, contact Red Hat Technical Support.
Access the #rosa Slack community, where you can get support from dedicated Red Hat OpenShift Black Belts and Certified System Administrators.
Specific ROSA troubleshooting documentation can be found on Customer Portal.

Roles and permissions

How to troubleshoot errors in Red Hat OpenShift Service on AWS (ROSA)