Chapter 29. Open a New Case

Login to Fuse Management Console.

In Fuse Management Console, click on Red Hat Access in the top right corner.

Login with your Red Hat Subscription ID and Password.

Select Open New Case from the drop-down list.

In the Open New Case window, click My Account and the owner field and Product field are updated automatically, select the product version, enter the Summary and Description and click Next.

On the next page, select the Support Level,Severity and Case Group

You can upload local files and server files when you open a new case.

To upload local files, click Attach local file, enter file description and click Add.

To attach server files, select the file type from the listed option and click Submit.