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6.4. Using Log Files in Support Cases
You can use the log files and other information described in this chapter to do your own troubleshooting, or you can capture these and many more files, as well as diagnostic and configuration information, to send to Red Hat Support if you need further assistance.
There are two methods to open a support case with Red Hat Support. You can open a support case directly from the Satellite web UI or from the Customer Portal.
- Section 6.5.5, “Creating Support Cases Using the Red Hat Access Plug-in”: How to open a support case from the Satellite web UI
- https://access.redhat.com/articles/38363: How to open and manage a support case on the Customer Portal
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