Chapter 31. Edit an Existing Case
You can edit an existing case through the Fuse Management Console.
Editing an Existing Case
- Login to Fuse Management Console.
- In Fuse Management Console, click on Red Hat Access in the top right corner.
- Login with your Red Hat Subscription ID and Password.
- Select from the drop-down list.
- The case list can be filtered using the search box, selecting a case group, or as per the status of the cases.Select the case for editing from the search results.
- On the next page, there are different section such as Details, Attachments and Case Discussion.To modify the case details, edit the Details section and click Update Details.
- In the Attachments section you can add new attachments and click Upload Attachments or delete existing attachments.
- In the Discussion section you can add comments and choose to make the comment public or private.
You can access existing solutions in the Recommendations section. You can also choose to escalate the case with Red Hat Support manager.
