Chapter 1. Introduction to Partner Validation


Use this guide to validate your software product on the Red Hat Enterprise Linux and Red Hat OpenShift platforms.

1.1. Understanding Partner Validation

The Partner Validation option in the partner program enables Independent Software Vendors (ISVs) and other Red Hat partners to promote their products on Red Hat platforms such as Red Hat Enterprise Linux (RHEL) or Red Hat OpenShift by using their own test suites and criteria. This streamlined process accelerates the publication of partner offerings on the Red Hat Ecosystem Catalog through a dedicated product page.

While Partner Validation helps verify basic compatibility, validated workloads may not fulfill all Red Hat integration requirements or best practices. For full interoperability and support, we recommend pursuing Red Hat Certification.

It is critical for partners to understand the distinction between Partner Validation and Red Hat Certification. Find below a clear differentiation between Validation and Certification programs:

Expand

Feature

Partner Validation

Red Hat Certification

Testing Criteria

Determined by Partner, with additional Red Hat criteria for hardware

Determined by both Red Hat and Partner

Testing Tools

Provided by Partner

Provided by both Red Hat and Partner

Red Hat Review

Partner statements, supportive documentation and test results for hardware

Test results, partner statements, and documentation

Scope

Quicker market entry, initial presence on the Red Hat Ecosystem Catalog

Comprehensive compliance with Red Hat platform requirements, best practices such as interoperability, security, and support

1.2. Partner Validation workflow

Following is a high level overview of the partner validation process.

Figure 1.1. Partner Validation workflow

1.3. Getting help and giving feedback

If you experience difficulty during the validation process with a Red Hat product, or with a procedure described in this documentation, visit the Red Hat documentation portal where you can gain access to Red Hat product documentation as well as solutions and technical articles about Red Hat products.

Giving feedback

You can open a support case for the following instances:

  • To report issues and get help with the validation process
  • To submit feedback and request enhancements in the validation questionnaire & documentation
  • To receive assistance on the Red Hat platform on which your product is being validated
Note

To receive Red Hat product assistance, it is necessary to have the required product entitlements or subscriptions, which can be separate from the partner program and validation program memberships.

Opening a support case

To open a support case for any validation issue, complete the Support Case Form for the Technology Partner Success Desk with special attention to the following fields:

  • From the Issue Category, select Product Validation
  • From the Product field, select OpenShift Container Platform.
  • From the Product Version field, select the Red Hat OpenShift product version on which your product is being validated.
  • In the Problem Statement field, type a problem statement, issue or feedback using the following format: {Partner Validation} (The Issue, Problem or Feedback)
  • Replace (The Issue, Problem or Feedback) with either the issue or problem faced in the validation process or feedback on the validation questionnaire or documentation.

    For example: {Partner Validation} Error occurred while submitting the validation questionnaire by using the Red Hat Connect portal.

To open a support case specific to a Red Hat product, see How do I open and manage a support case?

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