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Chapter 17. Subscriptions Services notifications on the Hybrid Cloud Console

In the Hybrid Cloud Console, you can configure event notifications for Errata and Subscriptions Usage. The notifications are only sent for registered systems that have subscriptions for the product associated with them.

Part of subscription management is tracking updates, new releases of software, and subscription usage. When updates are available, from bug fixes to new releases, you can opt in to receive event notification alerts.

17.1. Errata event notifications
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Errata event notifications are opt-in alerts for errata related to your subscriptions. These notifications include the following options:

  • Daily digest: Receive a daily summary of triggered application events that occur in a 24 hour time frame.

  • Instant notification: Receive an email immediately for each triggered application event. For errata alerts, instant notifications are batched and sent in 15-minute intervals.

    Important

    Some services do not offer both instant notification and daily digest. If you select Instant notification for any service, aside from Subscriptions Usage, you might receive a very large number of emails.

17.2. Configuring Errata notifications
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You can opt in to receive event notifications for Errata related to your subscriptions.

Note

Each user in the Hybrid Cloud Console must opt in to receive email notifications about events. You can select the services from which to receive notifications and the frequency.

Important

If you select Instant notification for any service, you might receive a very large number of emails.

Prerequisites

Procedure

  1. In the Hybrid Cloud Console, navigate to Settings > Notifications > Notification Preferences. The My Notifications page is displayed. On the My Notifications page, the available services are grouped by category, for example OpenShift, Red Hat Enterprise Linux, or Subscriptions Services.
  2. Select Errata in the Subscriptions Services group. A list of the available event notifications for Errata | Subscription Services is displayed.

  3. At the top of the list, click Select all to enable all notifications for the service, or select one of the following options for each event listed:

    • Daily digest: Receive a daily summary of triggered application events that occur in a 24 hour time frame.

    • Instant notification: Receive an email immediately for each triggered application event. For errata alerts, instant notifications are batched and sent in 15-minute intervals.

      Important

      If you select Instant notification, you might receive a very large number of emails.

  4. Update your information and then click Save. Email notifications are delivered in the format and frequency that you selected.

    Note

    If you decide to stop receiving notifications, select Deselect all or clear the boxes for the events you do not want to be notified about, and then click Save. You will no longer receive any email notifications unless you return to this screen and enable them once again.

17.3. Subscriptions Usage event notifications
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Subscriptions Usage event notifications are opt-in alerts for when your organization has exceeded your subscription threshold. This notification includes the following option:

  • Instant Notification is the only option for Subscription usage.

    • The Subscription Usage notification alert triggers when your organization’s usage reaches 105% capacity of your subscription threshold for a product.

    • You will receive one notification per month for as long as your organization’s usage reaches or exceeds 105% capacity of your subscription threshold for a product.

      Note

      Because the Subscription Usage notification is sent once per month, you will not receive a second notification in the same month if you make any adjustments to your account.

The notification contains the aggregate usage for the entirety of the product in your subscription, which means you will need to look at your metrics to assess the adjustments needed for your account.

Note

Because of the aggregate calculation used for the Subscription Usage notification, you will need to review the overall metrics for your the product subscription you received the notification for to assess the adjustments needed for your account.

The Subscription Usage event notification Behavior Group is set by default to send alerts to administrators. Administrators for your organization can set additional notification integration options including Slack, Google Chat, Microsoft Teams, by creating new Behavior Groups.

Example for Subscription Usage

The following is an example Red Hat Enterprise Linux product subscription that demonstrates the aggregate calculation that the Subscription Notification uses, and would not trigger the notification.

  • An organization has the following subscriptions:

    • 1 RHEL subscription with Premium / Production and 1 socket
    • 1 RHEL subscription with Standard / Development-Test and 100 sockets
  • The Subscription Usage notification compares the total RHEL socket usage against 105 sockets.
  • Since the organization is using 100 sockets of RHEL premium, they will not be notified because the sum of all subscriptions is 101.

17.4. Configure Subscription Usage notifications
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You can opt in to receive event notifications to alert you when subscription usage for your organization has exceeded your subscription threshold for a product.

The Subscription Usage notification is triggered when your organization’s subscription usage reaches 105% capacity of the subscription threshold for a product, and is sent once per month. The notifications apply to all of your organization’s subscriptions, and can be used as a reminder to make adjustments to your account as needed.

The Subscription Usage event notification Behavior Group is set by default to send alerts to administrators by email. Administrators for your organization can set additional notification integration options including Slack, Google Chat, Microsoft Teams, by creating new Behavior Groups.

Important

Because the Subscription Usage notification is sent once per month, you will not receive a second notification in the same month if you make any adjustments to your account.

Prerequisites

  • You are logged in to the Hybrid Cloud Console.

    Note

    You cannot log in to the Hybrid Cloud Console with your email address unless your email address is the same as your Red Hat login. For more information, see Finding your login.

Procedure

  1. In the Hybrid Cloud Console, navigate to Settings > Notifications > Notification Preferences. The My Notifications page is displayed. On the My Notifications page, the available services are grouped by category, for example OpenShift, Red Hat Enterprise Linux, or Subscriptions Services.
  2. Select Subscription Usage in the Subscriptions Services group. A list of the available event notifications for Subscription Usage | Subscription Services is displayed.

  3. At the top of the list, click Select all to enable all notifications for the service, or for Usage at 105% select:

    • Instant notification

  4. Update your information and then click Save.

    Note

    If you decide to stop receiving notifications, select Deselect all or clear the boxes for the events you do not want to be notified about, and then click Save. You will no longer receive any notifications unless you return to this screen and enable them once again.

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