6.12.7. Contact RHN

The Contact RHN page provides methods by which customers may obtain help. Specifically, logged out users have access to the FAQ, Customer Service email address, and rhn-users mailing list. Logged in paid users have access to all of the above and an online form that can be submitted to rhn-feedback or the Customer Service address. In addition, the online form enables them to submit requests for technical support.

The Customer Service address handles billing and purchasing questions, while the rhn-users list enables customers to help one another. The rhn-feedback address collects customer input and provides an auto response, but nothing more. The technical support form ensures the customer will get a personalized and helpful response in a timely manner.