Ce contenu n'est pas disponible dans la langue sélectionnée.
Chapter 4. Revoking two-factor authentication when your authenticator device is lost
You can revoke the two-factor authentication protection on your Red Hat account when your authenticator device is lost and you have no recovery codes available, or when you have no other way to log in to your account with two-factor authentication enabled. Red Hat Customer Service can do this immediately with a phone call or with a seven-day email response. All requests to revoke two-factor authentication must be made by phone. You cannot revoke two-factor authentication with an email request or other online request.
See Section 2.2, “Verifying your account information” for information about setting up your contact phone number.
Account verification through a phone call from Red Hat Customer Service to your account phone number is the only method approved by the Red Hat security teams for quickly allowing two-factor authentication settings to be revoked. There are no exceptions to this process.
Password resets are done through email, using the email address for your account. You cannot revoke two-factor authentication through email, and you cannot reset your password through a phone call.
4.1. Revoking two-factor authentication immediately
To immediately revoke two-factor authentication on your account, you must be reachable by phone. Red Hat Customer Service places a call to the phone number of record for your account. This two-step process with outgoing call confirmation protects the security of your account. It is the only method approved by the Red Hat security team that allows two-factor authentication settings to be revoked by phone.
If you can’t accept a return call from Red Hat Customer Service, the two-factor authentication on your account can’t be quickly revoked.
After two-factor authentication is revoked, you can log in using your valid password. Depending on your organization policy, you might be required to immediately enable two-factor authentication after you log in.
4.2. Revoking two-factor authentication with a 7-day waiting period
When you cannot accept a call to the phone number of record for your account, the Red Hat Customer Service team sends an email notification to the email address associated with your account. The email notifies the account holder that two-factor authentication will be revoked in 7 days. You can reply to the notification email if you decide you do not want two-factor authentication revoked.
