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Chapter 8. Notifications on the Hybrid Cloud Console
8.1. Subscriptions Services notifications on the Hybrid Cloud Console Copia collegamentoCollegamento copiato negli appunti!
In the Hybrid Cloud Console, you can configure event notifications for Errata and Subscriptions Usage. The notifications are only sent for registered systems that have subscriptions for the product associated with them.
Part of subscription management is tracking updates, new releases of software, and subscription usage. When updates are available, from bug fixes to new releases, you can opt in to receive event notification alerts.
8.1.1. Errata event notifications Copia collegamentoCollegamento copiato negli appunti!
Errata event notifications are opt-in alerts for errata related to your subscriptions. These notifications include the following options:
- Daily digest: Receive a daily summary of triggered application events that occur in a 24 hour time frame.
Instant notification: Receive an email immediately for each triggered application event. For errata alerts, instant notifications are batched and sent in 15-minute intervals.
ImportantSome services do not offer both instant notification and daily digest. If you select Instant notification for any service, aside from Subscriptions Usage, you might receive a very large number of emails.
8.1.2. Configure Errata notifications Copia collegamentoCollegamento copiato negli appunti!
You can opt in to receive event notifications for Errata related to your subscriptions.
Each user in the Hybrid Cloud Console must opt in to receive email notifications about events. You can select the services from which to receive notifications and the frequency.
If you select Instant notification for any service, you might receive a very large number of emails.
Prerequisites
You are logged in to the Hybrid Cloud Console.
NoteYou cannot log in to the Hybrid Cloud Console with your email address unless your email address is the same as your Red Hat login. For more information, see Finding your login.
- A Notifications administrator or Organization Administrator has configured behavior groups to receive event notifications.
Procedure
- In the Hybrid Cloud Console, navigate to Settings > Notifications > Notification Preferences. The My Notifications page is displayed. On the My Notifications page, the available services are grouped by category, for example OpenShift, Red Hat Enterprise Linux, or Subscriptions Services.
- Select Errata in the Subscriptions Services group. A list of the available event notifications for Errata | Subscription Services is displayed.
At the top of the list, click Select all to enable all notifications for the service, or select one of the following options for each event listed:
- Daily digest: Receive a daily summary of triggered application events that occur in a 24 hour time frame.
Instant notification: Receive an email immediately for each triggered application event. For errata alerts, instant notifications are batched and sent in 15-minute intervals.
ImportantIf you select Instant notification, you might receive a very large number of emails.
Update your information and then click Save. Email notifications are delivered in the format and frequency that you selected.
NoteIf you decide to stop receiving notifications, select Deselect all or clear the boxes for the events you do not want to be notified about, and then click Save. You will no longer receive any email notifications unless you return to this screen and enable them once again.
8.1.3. Troubleshoot errata applicability Copia collegamentoCollegamento copiato negli appunti!
If you see applicable errata displayed in Red Hat Subscription Management but have no yum updates available, it can mean one of a couple of settings are not correct.
Procedure
- Verify that you have the proper permissions to install all available updates on the system. If you do not have the necessary permissions, contact your organization administrator.
- If you are running RHEL 5 or RHEL 6.4 or earlier, please consider upgrading your system so that you can have the most up-to-date errata and system updates.
Force a check in and run yum update again.* If the system has not been checked in recently, you may see a discrepancy between what you see in the Customer Portal and what is actually installed on your system.
# rm -f /var/lib/rhsm/packages/packages.json # service rhsmcertd stop # rhsmcertd --now # yum updateNoteAfter forcing your system to check in again, please wait up to four hours for the errata data on Red Hat Subscription Management to update to their correct data.
8.1.4. Subscriptions Usage event notifications Copia collegamentoCollegamento copiato negli appunti!
Subscriptions Usage event notifications evaluate usage against your threshold for a specific Service level and Usage within a product, or if applicable, for a product as a whole.
You can opt-in to alerts for when your organization has exceeded your subscription threshold. This notification includes the following option:
Instant Notification is the only option for Subscription usage.
- The Subscription Usage notification alert triggers when your organization’s usage exceeds 105% of the subscription threshold.
The notification identifies Service level and Usage values in a product so you can match the alert to the correct subscription lines.
- The Service level and Usage pair are system purpose values on your subscriptions, such as Premium and Production within that product.
- For each distinct alert that applies to your account, you will receive one notification per month for as long as usage remains above 105% of the subscription threshold.
Because each applicable Subscription Usage alert is sent once per month, you will not receive a second notification in the same month for that same scope even if you make adjustments to your account that resolve the over-usage condition.
The Subscription Usage event notification Behavior Group is set by default to send alerts to administrators.
Example scenario for Subscription Usage event notifications that will trigger an alert
The following example shows a RHEL subscription line where usage is compared to capacity for a specific Service level and Usage, and would trigger an alert.
-
An organization has one RHEL subscription with Premium / Production and
10sockets. -
Reported usage for sockets under Premium / Production for that product is
11.
In this case, usage for the Service level and Usage exceeds 105% of the subscribed capacity for that line, which would trigger an alert. The alert includes the Service level and Usage so you can view the correct subscriptions and metrics in the Hybrid Cloud Console, and plan adjustments for your account.
Example scenario for Subscription Usage event notifications that will not trigger an alert
The following is an example RHEL product subscription that demonstrates a situation where the usage is viewed by the product as a whole by the Subscription Usage event notification, and would not trigger the notification.
An organization has the following subscriptions:
- 1 RHEL subscription with Premium / Production and 1 socket
- 1 RHEL subscription with Standard / Development-Test and 100 sockets
- The Subscription Usage event notification compares the total RHEL socket usage against 105 sockets.
Since the organization is using 100 sockets of RHEL premium, they will not be notified because the sum of all subscriptions is 101.
8.1.5. Configure Subscription Usage notifications Copia collegamentoCollegamento copiato negli appunti!
You can opt in to receive event notifications to alert you when subscription usage for your organization has exceeded your subscription threshold. Alerts apply to a specific Service level and Usage within that product so you know which subscription coverage is affected, or to a product as a whole if applicable.
The Subscription Usage notification is triggered when your organization’s usage exceeds 105% of the subscription threshold for a specific Service level and Usage in a product. For each applicable alert, the notification is sent once per month while the condition remains. These notifications can be used as a reminder to make adjustments to your account as needed.
The Subscription Usage event notification Behavior Group is set by default to send alerts to administrators.
For a given Subscription Usage notification event, you will not receive a second alert in the same month if you make adjustments that resolve the over-usage that triggered the Subscription Usage notification event alert.
Prerequisites
You are logged in to the Hybrid Cloud Console.
NoteYou cannot log in to the Hybrid Cloud Console with your email address unless your email address is the same as your Red Hat login. For more information, see Finding your login.
Procedure
- In the Hybrid Cloud Console, navigate to Settings > Notifications > Notification Preferences. The My Notifications page is displayed. On the My Notifications page, the available services are grouped by category, for example OpenShift, Red Hat Enterprise Linux, or Subscriptions Services.
- Select Subscription Usage in the Subscriptions Services group. A list of the available event notifications for Subscription Usage | Subscription Services is displayed.
At the top of the list, click Select all to enable all notifications for the service, or for Usage at 105% select:
- Instant notification
Update your information and then click Save.
NoteIf you decide to stop receiving notifications, select Deselect all or clear the boxes for the events you do not want to be notified about, and then click Save. You will no longer receive any notifications unless you return to this screen and enable them once again.