7.7. Synchronizing OTP tokens using the Web UI


If the login with OTP (One Time Password) fails, OTP tokens are not synchronized correctly.

The following text describes token re-synchronization.

Prerequisites

  • A device generating OTP tokens.

Procedure

  1. On the IdM Web UI login screen, click Sync OTP Token.

    A screenshot of the IdM Web UI log in page. The "Username" and "Password" fields are empty. A link to "Sync OTP Token" at the bottom right next to the "Log In" button is highlighted.

  2. In the login screen, enter your username and the Identity Management password.
  3. Generate one time password and enter it in the First OTP field.
  4. Generate another one time password and enter it in the Second OTP field.
  5. Optional: Enter the token ID.

    A screenshot of the screen to change the OTP token. The "Username" field has been filled in with "admin". The password in the "Password" field has been obfuscated with solid circles. The "First OTP" and "Second OTP" fields also have their 6-character entries obfuscated. The last field is labeled "Token ID" and has 16 hexadecimal characters such as "18c5d06cfcbd4927". There are "Cancel" and "Sync OTP Token" buttons at the bottom right.

  6. Click Sync OTP Token.
  7. After a successful synchronization, you can log in to the IdM server.
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