Part V. Using the Showcase application for case management

As a case worker or process administrator, you can use the Showcase application to manage and monitor case management applications while case work is carried out in Business Central.

Case management differs from business process management (BPM) in that it focuses on the actual data being handled throughout the case and less on the sequence of steps taken to complete a goal. Case data is the most important piece of information in case handling, while business context and decision-making is in the hands of the human case worker.

Use this document to install the Showcase application and start a case instance using the IT_Orders sample case management project in Business Central. Use Business Central to complete the tasks required to complete an IT Orders case.