7.7. Synchronizing OTP tokens using the Web UI
If the login with OTP (One Time Password) fails, OTP tokens are not synchronized correctly.
The following text describes token re-synchronization.
Prerequisites
- A device generating OTP tokens.
Procedure
On the IdM Web UI login screen, click Sync OTP Token.
- In the login screen, enter your username and the Identity Management password.
- Generate one time password and enter it in the First OTP field.
- Generate another one time password and enter it in the Second OTP field.
Optional: Enter the token ID.
- Click Sync OTP Token.
- After a successful synchronization, you can log in to the IdM server.