红帽全球峰会1.10. 向红帽技术支持提供 sos 报告的方法
您可以使用以下方法将 sos 报告上传到红帽技术支持：
- 使用
sos report命令上传 使用
--upload选项，在生成后将sos报告立即转移到红帽。如果您提供以下选项之一：
- 提示时的问题单 ID
-
--case-id选项 --ticket-number选项在验证设备后，
sos
-
如果没有提供问题单号或者您没有验证设备，工具会使用匿名上传将
sos报告上传到红帽公共 SFTP 站点。为红帽技术支持工程师提供用于上传的辅助用户的名称和名称，以便他们可以对其进行访问。 生成并上传
sos报告到红帽技术支持：Copy to Clipboard Copied! Toggle word wrap Toggle overflow 如果您指定了问题单 ID，输出为：
Attempting upload to Red Hat Customer Portal Please visit the following URL to authenticate this device: https://sso.redhat.com/device?user_code=VGEL-PYIM Device authorized correctly. Uploading file to Red Hat Customer Portal Uploaded archive successfully
Attempting upload to Red Hat Customer Portal Please visit the following URL to authenticate this device: https://sso.redhat.com/device?user_code=VGEL-PYIM Device authorized correctly. Uploading file to Red Hat Customer Portal Uploaded archive successfullyCopy to Clipboard Copied! Toggle word wrap Toggle overflow 如果没有指定问题单 ID，输出为：
Attempting upload to Red Hat Secure FTP Please visit the following URL to authenticate this device: https://sso.redhat.com/device?user_code=VGEL-PYIM Device authorized correctly. Uploading file to Red Hat Secure FTP Uploaded archive successfully
Attempting upload to Red Hat Secure FTP Please visit the following URL to authenticate this device: https://sso.redhat.com/device?user_code=VGEL-PYIM Device authorized correctly. Uploading file to Red Hat Secure FTP Uploaded archive successfullyCopy to Clipboard Copied! Toggle word wrap Toggle overflow
- 通过红帽客户门户网站上传文件
使用您的红帽用户帐户，您可以登录到红帽客户门户网站网页的
支持问题单部分，并将sos报告上传到技术支持问题单中。要登录，请访问支持问题单。
- 使用红帽支持工具上传文件
通过红帽支持工具，您可以直接将文件从命令行上传到红帽技术支持问题单。问题单号是必需的。
redhat-support-tool addattachment -c <8-digit_case_number> </var/tmp/sosreport_filename>
[user@server1 ~]$ redhat-support-tool addattachment -c <8-digit_case_number> </var/tmp/sosreport_filename>Copy to Clipboard Copied! Toggle word wrap Toggle overflow
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