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Chapter 3. Accessing the Red Hat support
This section describes how to effectively troubleshoot your problems using Red Hat support and sosreport.
To obtain support from Red Hat, use the Red Hat Customer Portal, which provides access to everything available with your subscription.
3.1. Obtaining Red Hat support through Red Hat Customer Portal
The following section describes how to use the Red Hat Customer Portal to get help.
Prerequisites
- A valid user account on the Red Hat Customer Portal. See Create a Red Hat Login.
- An active subscription for the RHEL system.
Procedure
Access Red Hat support:
- Open a new support case.
- Initiate a live chat with a Red Hat expert.
- Contact a Red Hat expert by making a call or sending an email.
3.2. Troubleshooting problems using sosreport
The sosreport command collects configuration details, system information and diagnostic information from a Red Hat Enterprise Linux system.
The following section describes how to use the sosreport command to produce reports for your support cases.
Prerequisites
- A valid user account on the Red Hat Customer Portal. See Create a Red Hat Login.
- An active subscription for the RHEL system.
- A support-case number.
Procedure
Install the
sospackage:# yum install sosNoteThe default minimal installation of Red Hat Enterprise Linux does not include the
sospackage, which provides thesosreportcommand.Generate a report:
# sosreportAttach the report to your support case.
See the How can I attach a file to a Red Hat support case? Red Hat Knowledgebase article for more information.
Note that when attaching the report, you are prompted to enter the number of the relevant support case.
Additional resources
