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Chapter 3. Create a product

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The product listing provides marketing and technical information, showcasing your product’s features and advantages to potential customers. It lays the foundation for adding all necessary components to your product for certification.

Prerequisites

Verify the functionality of your product on the target Red Hat platform, in addition to the specific certification testing requirements. If running your product on the targeted Red Hat platform results in a substandard experience then you must resolve the issues before certification.

Procedure

Red Hat recommends completing all optional fields in the listing tabs for a comprehensive product listing. More information helps mutual customers make informed choices.

Red Hat encourages collaboration with your product manager, marketing representative, or other product experts when entering information for your product listing.

Fields marked with an asterisk (*) are mandatory.

Procedure

  1. Log in to the Red Hat Partner Connect Portal.
  2. Go to the Certified technology portal tab and click Visit the portal.
  3. On the header bar, click Product management.
  4. From the Listing and certification tab click Manage products.

  5. From the My Products page, click Create Product.

    A Create New Product dialog opens.

  6. Enter the Product name.

  7. From the What kind of product would you like to certify? drop-down, select the required product category and click Create product. For example, select OpenStack Infrastructure for creating an OpenStack platform based product listing.

    A new page with your Product name opens. It comprises the following tabs:

  8. After providing the product listing details, click Save before moving to the next section.

3.1. Overview

This tab consists of a series of tasks that you must complete to publish your product:

3.1.1. Complete product listing details

  1. To complete your product listing details, click Start.

    The Product Information tab opens.

  2. Enter all the essential product details and click Save.

3.1.2. Complete company profile information

  1. To complete your company profile information, click Start. After entering all the details, click Submit.
  2. To modify the existing details, click Review. The Account Details page opens.
  3. Review and modify the Company profile information and click Submit.

3.1.3. Add at least one product component

  1. Click Start. You are redirected to the Components tab.

    To add a new or existing product component, click Add component.

  2. For adding a new component,

    1. In the Component Name text box, enter the component name.
    2. For What kind of standalone component are you creating? select OpenStack Infrastructure for certifying a plugin or driver that uses your own container images on Red Hat OpenStack Platform.
    3. Click Next.

    4. Are your product’s containers already a part of the Red Hat OpenStack Platform distribution? Your product must use container images provided by Red Hat as part of the RHOSP native distribution.

      1. If you have not customized the container images, select Yes. Your container images are already certified, and you need to certify your product only.
      2. If you have customized the container images with, for example, additional software, select No. You will need to certify your container images as well as your product.

    5. From the Services drop-down menu, select the function of your product:

      1. Neutron (Networking)
      2. Cinder (Block Storage)
      3. Manila (File Storage)
    6. Click Add Component.
    7. For the Red Hat OpenStack Version, version 17 is enabled by default.

  3. For adding an existing component, from the Add Component dialog, select Existing Component.

    1. From the Available components list, search and select the components that you wish to certify and click the forward arrow. The selected components are added to the Chosen components list.
    2. Click Attach existing component.

3.1.4. Certify components for your listing

  1. To certify the components for your listing, click Start. If you have existing product components, you can view the list of Attached Components and their details:

    1. Name
    2. Certification
    3. Security
    4. Type
    5. Created
    6. Click more options to archive or remove the components
  2. Select the components for certification.

After completing all the above tasks you will see a green tick mark corresponding to all the options.

The Overview tab also provides the following information:

  1. Product contacts - Provides Product marketing and Technical contact information.

    1. Click Add contacts to product to provide the contact information
    2. Click Edit to update the information.

  2. Components in product - Provides the list of the components attached to the product along with their last updated information.

    1. Click Add components to product to add new or existing components to your product.
    2. Click Edit components to update the existing component information.

After publishing the product listing, you can view your Product Readiness Score and Ways to raise your score on the Overview tab.

3.2. Product Information

Through this tab you can provide all the essential information about your product. The product details are published along with your product on the Red Hat Ecosystem catalog.

General tab:

Provide basic details of the product, including product name and description.

  1. Enter the Product Name.
  2. Optional: Upload the Product Logo according to the defined guidelines.
  3. Enter a Brief description and a Long description.
  4. Click Save.

Features & Benefits tab:

Provide important features of your product.

  1. Optional: Enter the Title and Description.
  2. Optional: To add additional features for your product, click + Add new feature.
  3. Click Save.

Quick start & Config tab:

Add links to any quick start guide or configuration document to help customers deploy and start using your product.

  1. Optional: Enter Quick start & configuration instructions.
  2. Click Save.
  3. Select Hide default instructions check box, if you don’t want to display them.

Linked resources tab:

Add links to supporting documentation to help our customers use your product. The information is mapped to and is displayed in the Documentation section on the product’s catalog page.

Note

It is mandatory to add a minimum of three resources. Red Hat encourages you to add more resources, if available.

  1. Select the Type drop-down menu, and enter the Title and Description of the resource.
  2. Enter the Resource URL.
  3. Optional: To add additional resources for your product, click + Add new Resource.
  4. Click Save.

FAQs tab:

Add frequently asked questions and answers of the product’s purpose, operation, installation, or other attribute details. You can include common customer queries about your product and services.

  1. Enter Question and Answer.
  2. Optional: To add additional FAQs for your product, click + Add new FAQ.
  3. Click Save.

Support tab:

This tab lets you provide contact information of your Support team.

  1. Enter the Support description, Support web site, Support phone number, and Support email address.
  2. Click Save.

Contacts tab:

Provide contact information of your marketing and technical team.

  1. Enter the Marketing contact email address and Technical contact email address.
  2. Optional: To add additional contacts, click + Add another.
  3. Click Save.

Legal tab:

Provide the product related license and policy information.

  1. Enter the License Agreement URL for the product and Privacy Policy URL.
  2. Click Save.

SEO tab:

Use this tab to improve the discoverability of your product for our mutual customers, enhancing visibility both within the Red Hat Ecosystem Catalog search and on internet search engines. Providing a higher number of search aliases (key and value pairs) will increase the discoverability of your product.

  1. Select the Product Category.
  2. Enter the Key and Value to set up Search aliases.
  3. Click Save.
  4. Optional: To add additional key-value pair, click + Add new key-value pair.
Note

Add at least one Search alias for your product. Red Hat encourages you to add more aliases, if available.

3.3. Components

Use this tab to add components to your product listing. Through this tab you can also view a list of attached components linked to your Product Listing.

Alternatively, to attach a component to the Product Listing, you can complete the Add at least one product component option available on the Overview tab of a product listing.

  1. To add a new or existing product component, click Add component.

  2. For adding a new component, in the Component Name text box, enter the component name.

    1. For What kind of standalone component are you creating? select OpenStack Infrastructure for certifying a plugin or driver that uses your own container images on Red Hat OpenStack Platform.
    2. Click Next.

    3. Are your product’s containers already a part of the Red Hat OpenStack Platform distribution? Your product must use container images provided by Red Hat as part of the RHOSP native distribution.

      1. If you have not customized the container images, select Yes. Your container images are already certified, and you need to certify your product only.
      2. If you have customized the container images with, for example, additional software, select No. You will need to certify your container images as well as your product.

    4. From the Services drop-down menu, select the function of your product:

      1. Neutron (Networking)
      2. Cinder (Block Storage)

      3. Manila (File Storage)

        1. Click Add Component.
    5. For the Red Hat OpenStack Version, version 17 is enabled by default.

  3. For adding an existing component, from the Add Component dialog, select Existing Component.

    1. From the Available components list, search and select the components that you wish to certify and click the forward arrow. The selected components are added to the Chosen components list.
    2. Click Attach existing component.
Note

You can add the same component to multiple products listings. All attached components must be published before the product listing can be published.

After attaching components, you can view the list of Attached Components and their details:

  1. Name
  2. Certification
  3. Security
  4. Type
  5. Created
  6. Click more options to archive or remove the attached components

Alternatively, to search for specific components, type the component’s name in the Search by component Name text box.

3.4. Support

The Red Hat Partner Acceleration Desk (PAD) is a Products and Technologies level partner help desk service that allows the current and prospective partners a central location to ask non-technical questions pertaining to Red Hat offerings, partner programs, product certification, engagement process, and so on.

You can also contact the Red Hat Partner Acceleration Desk for any technical questions you may have regarding the Certification. Technical help requests will be redirected to the Certification Operations team.

Through the Partner Subscriptions program, Red Hat offers free, not-for-resale software subscriptions that you can use to validate your product on the target Red Hat platform. To request access to the program, follow the instructions on the Partner Subscriptions site.

  1. To request support, click Open a support case. See PAD - How to open & manage PAD cases, to open a PAD ticket.
  2. To view the list of existing support cases, click View support cases.

3.5. Removing a product

After creating a product listing if you wish to remove it, go to the Overview tab and click Delete.

A published product must first be unpublished before it can be deleted. Red Hat retains information related to deleted products even after you delete the product.

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