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Chapter 1. Cluster notifications

Cluster notifications (sometimes referred to as service logs) are messages about the status, health, or performance of your cluster.

Cluster notifications are the primary way that Red Hat Site Reliability Engineering (SRE) communicates with you about the health of your managed cluster. Red Hat SRE may also use cluster notifications to prompt you to perform an action in order to resolve or prevent an issue with your cluster.

Cluster owners and administrators must regularly review and action cluster notifications to ensure clusters remain healthy and supported.

You can view cluster notifications in the Red Hat Hybrid Cloud Console, in the Cluster history tab for your cluster. By default, only the cluster owner receives cluster notifications as emails. If other users need to receive cluster notification emails, add each user as a notification contact for your cluster.

Use the following resources and information to understand the cluster notifications that you receive for your Red Hat OpenShift Service on AWS cluster, and to manage the recipients of cluster notification emails.

1.1. What to expect from cluster notifications
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As a cluster administrator, you need to be aware of when and why cluster notifications are sent, as well as their types and severity levels, in order to effectively understand the health and administration needs of your cluster.

1.2. Cluster notification emails
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By default, when a cluster notification is sent to the cluster, it is also sent as an email to the cluster owner. You can configure additional recipients for notification emails to ensure that all appropriate users remain informed about the state of the cluster.

1.3. Troubleshooting cluster notifications
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If you are not receiving cluster notification emails, you can troubleshoot the issue by completing the following steps.

  • Ensure that emails sent from @redhat.com addresses are not filtered out of your email inbox.
  • Ensure that your correct email address is listed as a notification contact for the cluster.
  • Ask the cluster owner or administrator to add you as a notification contact.

If your cluster does not receive notifications:

  • Ensure that your cluster can access resources at api.openshift.com.
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